Xyreine Hawkins

Handle insurance verification and eligibility inquiries across multiple payor systems, maintain documentation accuracy above 98% while managing high-volume requests, and collaborate with providers and insurers to resolve claims and coverage issues.

Conduct intake assessments, verify insurance coverage and collect demographic information for new clients, and assist with enrollment while ensuring HIPAA-compliant documentation prior to service coordination.

Assisted patients and providers with billing, eligibility, and claim issues, resolved claim denials and billing discrepancies, and maintained productivity and service quality benchmarks in a remote/hybrid revenue cycle role.

Audited customer service interactions and documentation for compliance and accuracy, monitored call resolution quality, and identified performance trends with recommendations to improve service outcomes.

Oversaw daily call center operations for healthcare inquiries, managed escalated customer concerns to ensure prompt resolution, and supported staff training and service quality monitoring.

Managed high-volume incoming service requests and customer concerns, ensured accurate documentation and professional interactions, and maintained service standards in a fast-paced environment.

Pursuing an Associate of Science degree with coursework focused on foundational science and general education requirements; currently in progress.

Completed high school diploma with coursework meeting graduation requirements.