Madeline Kemp
@madelinekemp
Aspiring Retail Management Associate with strong customer service skills.
ZimbabweWhat I'm looking for
I am an aspiring Retail Management Associate with a strong foundation in customer service and interpersonal communication. My experience as a Front Desk Supervisor at Massage Heights has honed my ability to manage staff and ensure a welcoming environment for clients. I take pride in my proactive approach to problem-solving and my ability to adapt quickly to new situations.
Throughout my career, I have demonstrated my commitment to enhancing customer satisfaction, whether through my role as a Customer Service Representative at Kemps Kingdom Kreations or as an In-Home Caretaker with Medical Insight. I have consistently achieved individual and team objectives, showcasing my dedication to providing expert support and resolving customer concerns effectively.
In addition to my professional experience, I have developed strong organizational and time management skills through my work as a Summer Camp Counselor at YMCA. I thrive in collaborative environments and enjoy inspiring others to create positive experiences. As I approach my graduation from Lamar University, I am eager to leverage my skills and experiences in a retail management role that values growth and customer engagement.
Experience
Work history, roles, and key accomplishments
In-Home Caretaker
Medical Insight
Jan 2018 - Present (7 years 5 months)
Documented completed tasks in aid of medical administration and ensured care plans were communicated to both clients and their family members. Aided patients in safely transitioning to and from beds and wheelchairs.
Customer Service Representative
Kemps Kingdom Kreations
Jan 2018 - Present (7 years 5 months)
Responded to customer inquiries regarding policies and procedures in a friendly and informed manner. Investigated and resolved customer concerns related to order inquiries and delivery tracking, enhancing satisfaction by proactively anticipating needs and consistently providing expert support.
Customer Service Representative
PLS Check Cashers
Jan 2021 - Dec 2022 (1 year 11 months)
Managed substantial amounts of funds related to tax sessions and sizable checks in accounts payable and receivable. Assisted customers in facilitating money transfers and receipts via Western Union, elevating customer satisfaction through swift and informed service.
Summer Camp Counselor
YMCA
Jun 2022 - Aug 2022 (2 months)
Supervised sports activities to uphold regulations and promote equity, and modeled strategies for handling peer conflicts to demonstrate positive behavior to children. Organized and guided themed activities for camp attendees, collaborating with staff members in planning events and activities.
Front Desk Supervisor
Massage Heights
Jan 2023 - Present (2 years 5 months)
Monitored calls and maintained a constant check on the quantity of front desk staff attending to them. Welcomed and acknowledged spa clients, handled incoming phone calls, responded to inquiries, and addressed any concerns or conflicts involving both clients and therapists.
Education
Degrees, certifications, and relevant coursework
LULamar University
Bachelor of General Studies, General Studies
Pursued a Bachelor of General Studies, focusing on developing a broad understanding across various disciplines. Expected to graduate in December 2023, demonstrating commitment to academic achievement.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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