Open to opportunities

Tawana Masawi

@tawanamasawi

Message

Dedicated professional with strong leadership and communication skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that allows me to grow and make a positive impact.

I am a passionate individual committed to enhancing customer satisfaction through effective communication and problem-solving. My experience as a Call Center Representative and Front Store Supervisor has equipped me with the skills necessary to lead teams and drive continuous improvement in service delivery.

Currently pursuing my education at the University of Waterloo, I am eager to learn and grow in my professional journey. I believe in making a meaningful impact in every role I undertake, and I thrive in environments that challenge me to develop my skills further.

Experience

Work history, roles, and key accomplishments

Call Center Representative

Center Technology

Jan 2024 - Dec 2025 (1 year 11 months)

Handled incoming customer calls, resolving inquiries and providing technical support. Maintained detailed records of customer interactions and collaborated with team members to improve service delivery.

Call Center Operations Technical Support Customer Service Communication Data Entry

Club Assistant

Milton Golf & Country Club

Jan 2024 - Dec 2024 (11 months)

Assisted members and guests with their needs, ensuring a positive experience. Managed reservations and provided information about club services and events.

Guest Service Reserving Event Coordination Communication Customer Satisfaction

Front Store Supervisor

Shopper's Drug Mart

Jan 2021 - Dec 2023 (2 years 11 months)

Supervised front store operations, ensuring efficient customer service and managing daily tasks. Trained new employees and maintained high standards of store presentation and inventory.

Customer Service Team Leadership Inventory Management Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Waterloo

Unknown, Unknown

Currently pursuing studies at the University of Waterloo, focusing on developing key skills and knowledge. Engaged in coursework and activities to prepare for a professional career.

Father John Redmond

High School Diploma, General Studies

Completed secondary education at Father John Redmond, gaining foundational knowledge across various subjects. Participated in school activities and prepared for post-secondary studies.