Open to opportunities

endure scott

@endurescott

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Dedicated professional with extensive experience in customer service management.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and team collaboration.

I am a dedicated professional with a strong background in customer service and management. My experience as a Night Auditor at Sonesta Simply Suites honed my skills in guest relations, financial transactions, and team communication. I take pride in ensuring a seamless experience for guests while maintaining the integrity of financial operations.

Previously, as a Front Desk Manager at Planet Fitness, I developed my leadership abilities by training staff, managing schedules, and addressing customer concerns. My role required effective conflict resolution and a keen eye for detail, ensuring that both team performance and customer satisfaction were prioritized. I thrive in fast-paced environments and enjoy the challenge of multitasking to meet the needs of both customers and team members.

Experience

Work history, roles, and key accomplishments

Current

Night Auditor

Current

Sonesta Simply Suites

Mar 2022 - Present (3 years 3 months)

Managed guest registration, room key issuance, and informed guests on hotel services. Processed cash and credit card transactions, balanced daily audits, and maintained organized concession and lobby areas.

Guest Service Auditing Inventory Management Customer Service Communication Teamwork

Front Desk Manager

Planet Fitness

Jan 2021 - Feb 2022 (1 year 1 month)

Directed and trained staff, managed conflicts, and created detailed staff schedules. Conducted bank deposits, tracked inventory, and ensured facility sanitation and maintenance.

Team Leadership Staff Training Scheduling Deposits Inventory Management Conflict Resolution Customer Service

Self Checkout Attendant

Walmart

Feb 2020 - Jan 2021 (11 months)

Operated POS systems and provided excellent customer service, assisting customers with self-checkout kiosks. Managed inventory, resolved customer concerns, and maintained a sanitized checkout area.

Customer Service Inventory Management Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

Johnson C Smith University

Bachelor's Degree, Undecided

Currently pursuing a Bachelor's degree at Johnson C Smith University, with an anticipated graduation in 2026. This program is building a strong academic foundation for my future career.

Sugar Creek Charter High School

High School Diploma, General Studies

Completed high school education at Sugar Creek Charter High School, graduating in 2022. This foundational education prepared me for further academic pursuits and professional development.