Victoria Durrett
@victoriadurrett
Dedicated customer service professional with strong communication skills.
What I'm looking for
I am a passionate customer service professional with a strong background in hospitality and retail. My experience as a Head Hostess at Tookie’s Burgers allowed me to hone my skills in managing guest relations and ensuring a welcoming atmosphere. I take pride in my ability to respond to guest complaints with a friendly demeanor and to effectively manage seating arrangements to optimize the dining experience.
In addition to my role as Head Hostess, I also served as an Inventory Manager, where I was responsible for performing physical counts of merchandise and maintaining accurate inventory records. My attention to detail and organizational skills helped streamline operations and improve overall efficiency. Currently, I am working as a Retail Sales Associate at Leopard Lounge, where I continue to build strong relationships with customers and enhance their shopping experience.
Experience
Work history, roles, and key accomplishments
Retail Sales Associate
Leopard Lounge
Mar 2024 - Present (1 year 3 months)
Maintained a presentable sales floor for guests and assisted them with finding specific items. Handled cash and card transactions accurately at the register, and priced and cleaned new items in the store.
Retail Sales Associate
Leopard Lounge
Mar 2024 - Present (1 year 3 months)
Maintained a presentable store floor and assisted guests in finding specific items. Handled cash and card transactions, accurately priced and cleaned new items, and created friendly relationships with regular customers.
Inventory Manager
Tookie's Burgers
Aug 2022 - Present (2 years 10 months)
Performed physical counts of merchandise and updated the general manager on inventory information. Organized merchandise displays and stock, while also maintaining accurate excel records.
Inventory Manager
Tookie’s Burgers
Aug 2022 - Present (2 years 10 months)
Performed physical counts of merchandise and updated the general manager on inventory information. Organized merchandise displays, stocked items, and updated Excel records.
Head Hostess
Tookie's Burgers
May 2022 - Present (3 years 1 month)
Welcomed guests with a warm and inviting attitude, effectively managing the seating chart and restaurant flow. Responded to guest complaints and seating issues in a friendly manner, and was responsible for training all new hostess employees.
Head Hostess
Tookie’s Burgers
May 2022 - Present (3 years 1 month)
Welcomed guests with a warm and inviting attitude, managing the seating chart and restaurant flow. Responded to guest complaints and seating issues in a friendly manner, and trained all new hostess employees.
Summer Camp Counselor
Houston Humane Society
Apr 2020 - Present (5 years 2 months)
Led groups of over 10 children, maintaining an upbeat and engaging demeanor throughout the summer camp. Assisted with various activities including arts and crafts, animal education, and group games, while also helping campers resolve conflicts.
Summer Camp Counselor
Houston Humane Society
Apr 2020 - Present (5 years 2 months)
Led groups of 10+ children, maintaining an upbeat and engaging demeanor with campers. Assisted with arts and crafts, animal education, and group games, while also helping campers resolve conflicts.
Education
Degrees, certifications, and relevant coursework
Sam Houston State University
Bachelors of Arts, Psychology
2023 -
Grade: 3.4
Activities and societies: Psychology club, honors society
Currently pursuing higher education at Sam Houston State University, focusing on academic development and skill acquisition. Engaged in coursework to build a strong foundation for future career endeavors.
San Jacinto College
Associates, General Studies
2021 - 2023
Grade: 3.8
Activities and societies: Honors society
Attended San Jacinto College, completing coursework and gaining foundational knowledge. Prepared for further academic pursuits and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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