Open to opportunities

Victoria Durrett

@victoriadurrett

Message

Dedicated customer service professional with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, where I can contribute to team success and enhance customer satisfaction.

I am a passionate customer service professional with a strong background in hospitality and retail. My experience as a Head Hostess at Tookie’s Burgers allowed me to hone my skills in managing guest relations and ensuring a welcoming atmosphere. I take pride in my ability to respond to guest complaints with a friendly demeanor and to effectively manage seating arrangements to optimize the dining experience.

In addition to my role as Head Hostess, I also served as an Inventory Manager, where I was responsible for performing physical counts of merchandise and maintaining accurate inventory records. My attention to detail and organizational skills helped streamline operations and improve overall efficiency. Currently, I am working as a Retail Sales Associate at Leopard Lounge, where I continue to build strong relationships with customers and enhance their shopping experience.

Experience

Work history, roles, and key accomplishments

Retail Sales Associate

Leopard Lounge

Mar 2024 - Present (1 year 3 months)

Maintained a presentable sales floor for guests and assisted them with finding specific items. Handled cash and card transactions accurately at the register, and priced and cleaned new items in the store.

Customer Service Relationship Building Communication

Retail Sales Associate

Leopard Lounge

Mar 2024 - Present (1 year 3 months)

Maintained a presentable store floor and assisted guests in finding specific items. Handled cash and card transactions, accurately priced and cleaned new items, and created friendly relationships with regular customers.

Customer Service Product Knowledge Relationship Building

Inventory Manager

Tookie's Burgers

Aug 2022 - Present (2 years 10 months)

Performed physical counts of merchandise and updated the general manager on inventory information. Organized merchandise displays and stock, while also maintaining accurate excel records.

Inventory Management Data Entry Microsoft Excel Reporting Time Management

Inventory Manager

Tookie’s Burgers

Aug 2022 - Present (2 years 10 months)

Performed physical counts of merchandise and updated the general manager on inventory information. Organized merchandise displays, stocked items, and updated Excel records.

Data Entry Microsoft Excel Reporting Supply Chain

Head Hostess

Tookie's Burgers

May 2022 - Present (3 years 1 month)

Welcomed guests with a warm and inviting attitude, effectively managing the seating chart and restaurant flow. Responded to guest complaints and seating issues in a friendly manner, and was responsible for training all new hostess employees.

Customer Service Seating Management Conflict Resolution Communication Time Management

Head Hostess

Tookie’s Burgers

May 2022 - Present (3 years 1 month)

Welcomed guests with a warm and inviting attitude, managing the seating chart and restaurant flow. Responded to guest complaints and seating issues in a friendly manner, and trained all new hostess employees.

Customer Service Seating Management Staff Training Communication Conflict Resolution

Summer Camp Counselor

Houston Humane Society

Apr 2020 - Present (5 years 2 months)

Led groups of over 10 children, maintaining an upbeat and engaging demeanor throughout the summer camp. Assisted with various activities including arts and crafts, animal education, and group games, while also helping campers resolve conflicts.

Childcare Conflict Resolution Arts & Crafts Customer Service Communication

Summer Camp Counselor

Houston Humane Society

Apr 2020 - Present (5 years 2 months)

Led groups of 10+ children, maintaining an upbeat and engaging demeanor with campers. Assisted with arts and crafts, animal education, and group games, while also helping campers resolve conflicts.

Child Supervision Conflict Resolution Communication Time Management Customer Service

Education

Degrees, certifications, and relevant coursework

Sam Houston State University

Bachelors of Arts, Psychology

2023 -

Grade: 3.4

Activities and societies: Psychology club, honors society

Currently pursuing higher education at Sam Houston State University, focusing on academic development and skill acquisition. Engaged in coursework to build a strong foundation for future career endeavors.

San Jacinto College

Associates, General Studies

2021 - 2023

Grade: 3.8

Activities and societies: Honors society

Attended San Jacinto College, completing coursework and gaining foundational knowledge. Prepared for further academic pursuits and professional development.