Madeleine Kether

At Customer Support World, I support German-speaking Magenta Austria customers with complex technical requests, troubleshooting, complaint handling, and documented case resolution.

I analyze customer issues, use internal support and diagnostic systems to find solutions, and collaborate with specialist departments and second-level support. I maintain service and quality standards while handling administrative customer cases in CRM systems.

Previously, I supported German-speaking customers at Steam-Time with technical questions, service requests, support-case documentation, and written and telephone communication.

For five years, I worked independently as a freelance copywriter, producing professional texts, researching and preparing information, and managing multiple client projects on schedule. I’m looking to bring my structured, quality-focused approach to back-office, ticketing, or written customer support work.