Mark Anthony Cervantes
@markanthonycervantes
I run executive operations, CRM lead cycles, and customer retention systems that keep teams moving.
PhilippinesWhat I'm looking for
I manage executive calendars, inboxes, travel, CRM lead cycles, and appointment-setting operations for remote businesses. Over 10+ years, I’ve supported telecom, eCommerce, and service-based teams while working independently across US and Philippine time zones.
In my current freelance Executive Virtual Assistant and Sales Support role, I run outbound cold and warm calling campaigns, turn prospects into qualified appointments, and maintain HubSpot and GoHighLevel records from first contact through sales handoff. I also build SOPs and tracking systems in Notion and Monday.com to reduce repeat questions and speed up handoffs.
Previously, I managed social content, eCommerce operations, product listings, customer inquiries, and marketing graphics as a General Virtual Assistant. At Concentrix, Convergys, and Teleperformance, I handled escalations, billing, technical support, retention, upselling, coaching, and process improvements for SiriusXM and T-Mobile accounts.
I’m available full-time and bring a practical, systems-focused approach to keeping operations organized, leads moving, and customers retained.
Experience
Work history, roles, and key accomplishments
Executive Virtual Assistant & Sales Support
Freelance
Oct 2021 - Present (4 years 10 months)
Managed executive calendars, inboxes, and meeting logistics across time zones. Ran outbound cold and warm calling campaigns, converting prospects into qualified appointments and maintaining CRM records.
General Virtual Assistant
Freelance
Feb 2020 - Sep 2021 (1 year 7 months)
Managed social media content calendars and supported eCommerce operations, including product listings and customer inquiries. Designed marketing graphics using Canva Pro.
Served as escalation point and coach for support agents, improving first-call resolution and call quality. Delivered process-improvement recommendations adopted into training and QA guidelines.
Resolved technical, billing, and account issues while consistently hitting retention targets. Recognized for de-escalating at-risk accounts and converting cancellation requests into retained subscriptions.
Account Expert Associate
Handled billing inquiries and promotions, balancing customer satisfaction with retention and upsell goals.
Education
Degrees, certifications, and relevant coursework
Divine Word College of Legazpi
Bachelor of Science, Hospitality Management
2010 - 2013
Pursued a Bachelor of Science in Hospitality Management, gaining foundational knowledge in hospitality operations and management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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