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ML@macielam
Results-oriented mass communication professional with customer relationship expertise.
NigeriaI am a results-oriented mass communication professional with a strong background in customer relationship management. My experience as a Customer Care Representative at EMTILLSOLUTIONS NIGERIALIMITED has equipped me with the skills to manage customer inquiries effectively across various social media platforms. I consistently exceed targets, achieving a monthly sales goal while prioritizing customer satisfaction through timely and effective resolutions.
My educational background includes a Bachelor of Mass Communication from Gateway Polytechnic, where I honed my communication skills and developed a keen understanding of customer engagement strategies. I am dedicated to leveraging data-driven insights to optimize processes and enhance the customer experience, ensuring that every interaction is positive and impactful.
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Work history, roles, and key accomplishments
EMTILLSOLUTIONS NIGERIA LIMITED
May 2021 - Present (4 years 6 months)
Managed customer inquiries and requests across various social media platforms (WhatsApp, Instagram, Twitter, Facebook). Consistently exceeded daily target of 50 Inbound/Outbound calls and achieved monthly sales target. Prioritized customer satisfaction by providing timely and effective resolution to all inquiries.
Degrees, certifications, and relevant coursework
Bachelor of Mass Communication, Mass Communication
Completed a comprehensive curriculum in Mass Communication, covering areas such as media studies, journalism, public relations, and advertising. Developed strong communication and analytical skills essential for various media roles.
NigeriaYou can contact Macie and 90k+ other talented remote workers on Himalayas.
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