Open to opportunities

Macie Lam

@macielam

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Results-oriented mass communication professional with customer relationship expertise.

Nigeria

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What I'm looking for

I am looking for a role that allows me to enhance customer experiences and utilize my communication skills in a dynamic environment.

I am a results-oriented mass communication professional with a strong background in customer relationship management. My experience as a Customer Care Representative at EMTILLSOLUTIONS NIGERIALIMITED has equipped me with the skills to manage customer inquiries effectively across various social media platforms. I consistently exceed targets, achieving a monthly sales goal while prioritizing customer satisfaction through timely and effective resolutions.

My educational background includes a Bachelor of Mass Communication from Gateway Polytechnic, where I honed my communication skills and developed a keen understanding of customer engagement strategies. I am dedicated to leveraging data-driven insights to optimize processes and enhance the customer experience, ensuring that every interaction is positive and impactful.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

EMTILLSOLUTIONS NIGERIA LIMITED

May 2021 - Present (4 years 1 month)

Managed customer inquiries and requests across various social media platforms (WhatsApp, Instagram, Twitter, Facebook). Consistently exceeded daily target of 50 Inbound/Outbound calls and achieved monthly sales target. Prioritized customer satisfaction by providing timely and effective resolution to all inquiries.

Customer Relationship Management Problem Solving Communication Microsoft Office Teamwork

Education

Degrees, certifications, and relevant coursework

Gateway Polytechnic, Shaapade

Bachelor of Mass Communication, Mass Communication

Completed a comprehensive curriculum in Mass Communication, covering areas such as media studies, journalism, public relations, and advertising. Developed strong communication and analytical skills essential for various media roles.