Open to opportunities

Ella Diana

@elladiana

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Results-oriented mass communication professional with customer relationship expertise.

Nigeria

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

I am a results-oriented mass communication professional with a strong background in customer relationship management. My experience as a Customer Care Representative at EMTILLSOLUTIONS NIGERIALIMITED has equipped me with the skills to manage customer inquiries effectively across various social media platforms. I consistently exceed daily targets, demonstrating my commitment to customer satisfaction and engagement.

Throughout my academic journey, I earned a Bachelor of Mass Communication, which has provided me with a solid foundation in communication strategies and data-driven insights. I am dedicated to enhancing the customer experience through reliable product education, timely assistance, and respectful conflict management. My goal is to leverage my skills to drive engagement and deliver exceptional outcomes in any role I undertake.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

EMTILLSOLUTIONS NIGERIA LIMITED

May 2021 - Present (4 years 1 month)

Managed customer inquiries and requests across various social media platforms (WhatsApp, Instagram, Twitter, Facebook). Consistently exceeded daily target of 50 Inbound/ Outbound calls and achieved monthly sales target. Prioritized customer satisfaction by providing timely and effective resolution to all inquiries.

Employee Relations Client Relationship Management