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ED@elladiana
Results-oriented mass communication professional with customer relationship expertise.
NigeriaI am a results-oriented mass communication professional with a strong background in customer relationship management. My experience as a Customer Care Representative at EMTILLSOLUTIONS NIGERIALIMITED has equipped me with the skills to manage customer inquiries effectively across various social media platforms. I consistently exceed daily targets, demonstrating my commitment to customer satisfaction and engagement.
Throughout my academic journey, I earned a Bachelor of Mass Communication, which has provided me with a solid foundation in communication strategies and data-driven insights. I am dedicated to enhancing the customer experience through reliable product education, timely assistance, and respectful conflict management. My goal is to leverage my skills to drive engagement and deliver exceptional outcomes in any role I undertake.
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Work history, roles, and key accomplishments
EMTILLSOLUTIONS NIGERIA LIMITED
May 2021 - Present (4 years 6 months)
Managed customer inquiries and requests across various social media platforms (WhatsApp, Instagram, Twitter, Facebook). Consistently exceeded daily target of 50 Inbound/ Outbound calls and achieved monthly sales target. Prioritized customer satisfaction by providing timely and effective resolution to all inquiries.
Degrees, certifications, and relevant coursework
Bachelor of Mass Communication, Mass Communication
2018 - 2023
Secondary School Certificate, General Studies
2011 - 2017
First School Leaving Certificate, Primary Education
2004 - 2010
NigeriaYou can contact Ella and 90k+ other talented remote workers on Himalayas.
Message Ella
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