Mach Hunter
@machhunter
I resolve international customer issues and support business operations using data analysis, Python, and Power BI.
IndiaWhat I'm looking for
I've supported Amazon customers across North America and Brazil at Teleperformance, resolving shipment, payment, refund, and order-management inquiries through voice and chat.
In a Brazilian Rosetta English-Spanish translation support role, I investigated complex customer concerns and delivered timely resolutions.
I've also supported UK healthcare workers at IMS People Possible, handling payment, shift-booking, scheduling, and service-update inquiries by voice and email.
At EXL on the British Gas process, I provide chat, call, and email support, organize operational data in Google Sheets, and contribute research to business initiatives. I bring a Mathematics degree, Python, Power BI, spreadsheet analysis, and a practical focus on solving client problems.
Experience
Work history, roles, and key accomplishments
Provided customer support via chats and calls to deliver optimal resolutions. Analyzed emails to organize key operational data in Google Sheets, and conducted research and development to support business initiatives.
International Customer Service Associate
IMS People Possible
Jun 2026 - Dec 2026 (6 months)
Provided voice-based customer support to healthcare workers in the UK, resolving inquiries related to payments, shift bookings, scheduling, and service updates. Communicated effectively with international clients to ensure timely resolutions.
Provided international customer support via voice and chat for Amazon customers across North America and Brazil. Handled inquiries regarding shipment tracking, payments, refunds, and order management, and investigated complex issues to deliver timely resolutions.
Education
Degrees, certifications, and relevant coursework
Vivekananda Shatavarshiki Mahavidyalaya
Bachelor of Science, Mathematics
Grade: 8.87 CGPA
B.Sc. Mathematics (Honours) with 8.87 CGPA, college topper.
Lalgarh Ramkrishna Vidyalaya
Higher Secondary Certificate, Science
Grade: 74.2%
Completed 12th board with 74.2% in PCM.
Lalgarh Ramkrishna Vidyalaya
Secondary School Certificate, General
Grade: 79%
Completed 10th board with 79%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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