At EXL, I support British Gas business customers with meter installations, new connections, billing, and payments, aiming to resolve requests on the first contact. I also keep customer accounts accurate in ENSEK.
I review and organize operational data with AI-enabled tools to support perceptron-based modelling. I structure information from customer emails in Google Sheets for reporting and daily business decisions.
At IMS People Possible, I supported day-to-day Staff Bank, CRM, and CCM operations for NHS healthcare professionals across the UK. During the CRM migration, I identified duplicate Staff Bank records and updated CRM data to improve accuracy.
At Teleperformance, I supported Amazon customers across North America and Brazil with orders, tracking, payments, and refunds. I also provided English–Spanish translation assistance through the Brazilian Rozetta process.
