I am seeking a job where I can own my work, help customers with their issues, and add value to enhance the overall customer experience. I like being part of an empowering team, gaining new learning experiences, and working at a company where hard work is rewarded. Most importantly, I prefer working remotely with growth prospects.
Open to opportunities
Ankit Majumdar
@ankitmajumdar
Customer service and operations professional with 3+ years of experience in support, escalations, problem-solving, and customer experience.
IndiaWhat I'm looking for
I appreciate working in the area where people, problems, and processes intersect. Through my career, I have realized that good customer service is not only about addressing the problem but also understanding it, communicating effectively, and ensuring that this problem does not happen again in the future. I am a person who naturally likes to take responsibility, notices the smallest details and can stay focused even when there is a lot going on.
Also, through my work experience, I have become aware of the bigger picture in which customer feedback helps identify process weaknesses and areas for improvement. Now, I am ready to join a customer-oriented remote company and contribute to its success while developing myself professionally.
Experience
Work history, roles, and key accomplishments
I analyzed customer data, feedback, and operational performance to identify recurring issues, trends, and improvement opportunities. I collaborated with QA, Sales, Operations, and Production teams to share insights, identify root causes, and support data-driven decisions that improved customer experience and service quality.
I handled complex customer and order-related escalations from intake through resolution while following SOPs and maintaining high accuracy. I investigated issues, documented resolutions, collaborated with internal teams, and consistently met quality and productivity targets. I also coached new associates, helping reduce repeat errors and achieve 100% First Pass Yield.
Delivered customer support across phone and chat channels in a high-volume environment while consistently meeting productivity and quality targets. Developed strong escalation-resolution, attention-to-detail, and stakeholder-communication skills, applying a root-cause approach to problem solving.
Education
Degrees, certifications, and relevant coursework
ARKA JAIN University
Bachelor of Computer Applications, Data Science
2019 - 2022
Grade: CGPA: 9.54
Earned a Bachelor of Computer Applications with a Data Science focus from ARKA JAIN University. Graduated with a CGPA of 9.54.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
7k-8k USD
Social media
Job categories
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