Jane Ochego

I am an experienced and detail-oriented virtual assistant with over 7 years of experience in providing exceptional support in online retail environments. My expertise lies in handling customer inquiries, resolving issues efficiently, and delivering outstanding service across multiple digital channels, including live chat and email. I am proficient in Zendesk and Microsoft Office, ensuring seamless ticket management and order processing.

Throughout my career, I have been recognized for my strong written and verbal communication skills, a friendly demeanor, and a keen eye for detail. I am well-versed in e-commerce platforms, payment processing, and inventory management, which enables me to make informed product recommendations and resolve problems efficiently. My passion for enhancing the online shopping experience drives my commitment to customer satisfaction and brand loyalty.