Joy Ndunge

I am a dedicated professional with extensive experience in customer service, virtual assistance, and data management. My fluency in English and Swahili, combined with strong communication skills, has been honed through diverse roles and my studies in Communication and Journalism. I pride myself on my ability to resolve customer inquiries efficiently and effectively, ensuring a positive experience for every client.

In my current role as a Customer Support Representative at E-Shop Solutions, I have maintained a 95% customer satisfaction rating by addressing concerns promptly and professionally. I have also collaborated with team members to update FAQs and streamline support processes, which has reduced response times by 20%. My freelance work as a Virtual Assistant and Data Entry Specialist has further enhanced my skills in managing multiple tasks and improving workflow efficiency for my clients.