Lyndon Van Haecke
@lyndonvanhaecke
Bilingual technical support specialist with strong customer care skills.
What I'm looking for
With a diverse background in customer support and technical assistance, I have honed my skills in providing exceptional service across various industries. My journey began as a cashier and evolved into a technical support role at Stefanini, where I trained new hires and assisted in managing multilingual teams. My ability to communicate effectively in both Dutch and English has been a significant asset in my career.
As a freelancer, I have taken on roles ranging from lead generation to database management, showcasing my adaptability and commitment to delivering quality results. My experience as an owner of a customer care department has further strengthened my leadership skills, allowing me to uphold client expectations while managing a team. I am currently pursuing a certification in Project Management to enhance my professional capabilities.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Digital Europlanet
Jan 2023 - Present (2 years 5 months)
Responded to client queries and provided technical support with in-house training. Ensured effective resolution of technical issues for clients.
Owner
Local Steakhouse
Jan 2023 - Present (2 years 5 months)
Owned and managed a local steakhouse, overseeing all aspects of operations. Developed and executed marketing strategies to promote the business.
Owner/Head of Customer Care
LyCore Tech.
Jan 2018 - Present (7 years 5 months)
Owned and managed LyCore Tech, overseeing client acquisition and proposal negotiations. Led the customer care department, ensuring high client satisfaction.
Freelance Agent
Vdesk
Jan 2018 - Present (7 years 5 months)
Responded to customer inquiries in a timely manner and maintained high quality standards. Performed Dutch/English translations to support client communications.
Database Management
Doctena
Jan 2018 - Present (7 years 5 months)
Managed database operations, including data research and updates to incorrect information. Successfully completed project-based tasks to ensure data accuracy.
Dutch Contributor/Curator/Reviewer/Data Research and Analyst
Upwork
Jan 2018 - Present (7 years 5 months)
Served as a Dutch contributor, curator, reviewer, and data research analyst. Engaged in various projects under NDA, ensuring data integrity and quality.
Dutch Customer Support Agent
Hubble Contacts
Jan 2018 - Present (7 years 5 months)
Responded to Dutch customer inquiries promptly and processed new shipments, orders, and refunds. Ensured efficient resolution of customer issues.
Freelance Chat Manager
Kikkmode
Jan 2017 - Present (8 years 5 months)
Led the Dutch and Belgian chat teams, ensuring timely responses to customer inquiries. Provided Dutch/English translations and posted reminders to the team.
Lead Generation Specialist
Mediadev Services
Jan 2017 - Present (8 years 5 months)
Generated leads and whitepapers, setting up appointments between clients and prospects. Conducted thorough data research to support lead generation efforts.
Freelance Translator/Transcriber
Upwork
Jan 2017 - Present (8 years 5 months)
Transcribed audio from Dutch to English and translated documents between English and Dutch. Interpreted audio and completed questionnaires for various projects.
Freelance Editor
Idixit
Jan 2017 - Present (8 years 5 months)
Responded to customer reviews and managed online reputation. Ensured timely and professional communication with clients.
Dutch Technical Support
Stefanini
Jan 2014 - Present (11 years 5 months)
Provided Dutch technical support via email, phone, and chat, resolving user queries effectively. Assisted the Team Manager with daily processes and trained new hires for multilingual teams.
Worker
Sadef
Jan 2013 - Present (12 years 5 months)
Managed the loading and unloading of trucks, ensuring efficient and safe handling of goods. Coordinated logistics to maintain smooth workflow.
Cashier
Carrefour
Jan 2012 - Present (13 years 5 months)
Operated cash register and handled customer transactions efficiently. Maintained accurate cash counts and provided friendly service to shoppers.
Worker
Paverko
Jan 2012 - Present (13 years 5 months)
Located products using internal computer software systems. Ensured accurate and timely retrieval of items for various operational needs.
Salesperson
H&M
Jan 2010 - Present (15 years 5 months)
Managed sales of products, assisting customers with their purchases. Maintained product displays and ensured a positive shopping experience.
Busboy
Brasserie Knokke
Jan 2008 - Present (17 years 5 months)
Assisted with table clearing and resetting, ensuring a clean and organized dining area. Supported waitstaff to enhance customer dining experience.
Sorter
Alex Allemeersch
Jan 2007 - Present (18 years 5 months)
Sorted various materials efficiently and accurately. Maintained an organized work environment.
Education
Degrees, certifications, and relevant coursework
Alison
Certification, Project Management
Currently pursuing a certification in project management through online learning. Focusing on key methodologies and best practices for successful project execution.
KATHO
Bachelor's Degree, Computer Science
Pursued an undergraduate program focusing on computer science principles. Gained foundational knowledge in programming, data structures, and software development.
SiVi
Secondary Education, Social and Technical Science
Completed secondary education with a focus on social and technical sciences. Developed a broad understanding of scientific principles and societal structures.
Howest
Studies, Computer Science
Engaged in studies covering core aspects of computer science. Acquired knowledge in fundamental computing concepts and applications.
New Era University
Bachelor's Degree, Civil Engineering
Undertook undergraduate studies in civil engineering. Developed understanding of structural design, construction management, and infrastructure development.
Availability
Location
Authorized to work in
Job categories
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