At TaskUs, I supported food-delivery operations through inbound and outbound calls, email, and back-office work. I handled account, payment, and delivery inquiries, managed support tickets, and processed account updates.
I also worked as a Call Center Associate at ResultsCX, supporting a gaming retail account through chat, email, and phone. I assisted with account management, order processing, product guidance, troubleshooting, and refund requests.
At Alorica, I supported a food-delivery account through chat and voice, handling inquiries, order adjustments, and cancellations. I asked probing questions to diagnose issues and address customer concerns.
Earlier, I held team leader, computer operator, and operations roles at CICI, Al Othaim, and Star Cinemas, working with data entry, terminal controls, inventory counts, client inquiries, and shift reporting. I earned the H1 2026 Top Teammate Award at TaskUs and hold the Google IT Support Professional Certificate.
