JP

Open to opportunities

Jean Marc Mambou pouaty

@jeanmarcmamboupouaty

I am a bilingual customer support specialist with technical support skills.

What I'm looking for

I seek a growth-oriented customer support or technical role to apply bilingual communication, troubleshooting, and data-management skills, contribute to process improvements, and progress into leadership opportunities.

I am a bilingual French-English customer support professional with over five years of experience across customer service, IT technical support, sales assistance, and data work. I excel at clear communication, troubleshooting under pressure, and maintaining accurate CRM and Excel databases to support operational efficiency.

My background includes roles in technical support, sales support, data processing, and long-term supervisory responsibilities in ground operations, complemented by certifications in workforce data and marketing. I am driven to join a team where I can apply my language skills, technical know-how, and customer-focused approach to improve processes and grow professionally.

Experience

Work history, roles, and key accomplishments

WI

Current

French Data Specialist

Current

Woflow Inc.

Apr 2025 - Present (4 months)

Processed and cleaned customer data and maintained CRM and Excel databases to ensure accuracy and consistency of client information.

Data Entry CRM Microsoft Excel Data Cleaning Salesforce HubSpot Attention To Detail Remote Collaboration

CP

French Bilingual Technical Support Rep

Concentrix Philippines

Dec 2024 - Apr 2025 (4 months)

Provided French technical support for consumer products, troubleshooting issues and resolving cases to meet SLA targets.

Technical Support French Troubleshooting Customer Service CRM Ticketing Systems

LC

French Bilingual Sales Support Agent

Luxavern Company

Nov 2023 - May 2024 (6 months)

Handled inbound and outbound sales calls, qualified leads and supported customers to drive conversions and improve sales pipeline efficiency.

Sales Support Lead Qualification Outbound Calling CRM Customer Service Prospecting Cold Calling

JC

IT Technical Support Representative

Jeanne Cosmetique

Dec 2020 - Jul 2023 (2 years 7 months)

Provided IT assistance to users, diagnosing and resolving technical issues to maintain operational continuity.

Technical Support Troubleshooting IT Helpdesk Windows Customer Support Problem Solving Ticketing Systems

CH

Leading Supervisor

Congo Handlings

Nov 2006 - Nov 2020 (14 years)

Supervised ground handling operations at the airport, ensuring compliance with aviation safety and procedural standards across teams.

Team Leadership Ground Operations Compliance Operations Management Training

Education

Degrees, certifications, and relevant coursework

ÉC

Érosion Conseil

Vocational Degree, IT Technician

2015 - 2017

Vocational Degree in IT Technician from Érosion Conseil completed from 2015 to 2017.

AT

Academy of Canadian Management and Technology

Certificate, Marketing

Certificate in Marketing from the Academy of Canadian Management and Technology.

WA

Woflow Academy

Certificate, Workforce Data Specialist

Certificate program in Workforce Data Specialist from Woflow Academy.

CS

Chaminade High School

High School Diploma, Literature

1993 - 1999

High School Diploma in Literature from Chaminade High School completed from 1993 to 1999.

Tech stack

Software and tools used professionally

Salesforce

Gmail

HubSpot

Microsoft Excel

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Jean Marc Mambou pouaty - French Data Specialist - Woflow Inc. | Himalayas