KRKen Hensley Rasay
@kenhensleyrasay
Experienced Customer Support Professional with 14 years of expertise.
PhilippinesWhat I'm looking for
With over 14 years of experience in customer support, I have honed my skills in providing exceptional service across various communication platforms, including phone, email, and chat. My expertise lies in troubleshooting technical issues, hardware setup, and operating system management, ensuring that customers receive timely and effective solutions.
Throughout my career, I have demonstrated a strong commitment to quality service and mentorship. I have successfully guided new hires, ensuring they are well-equipped to meet our high standards. My background in data entry and business management has further enhanced my ability to manage client communications and operational tasks efficiently.
As a business owner, I have gained valuable insights into managing small-scale operations, including finance and customer service. I am passionate about leveraging my skills to contribute positively to a dynamic team and help drive organizational success.
Experience
Work history, roles, and key accomplishments
Business Owner
Self-Employed
May 2018 - Present (7 years 1 month)
Provided small-scale loans to local businesses and managed day-to-day operations of an internet shop. Oversaw all aspects of business management, including finance and customer service.
Data Entry Specialist
Priority Hired LTD
Dec 2023 - Jun 2024 (6 months)
Collected client emails through job platforms and coordinated outreach to businesses. Managed recruitment tasks, including posting job opportunities and encoding applicant information in CRM systems while handling sensitive data with accuracy.
Email Support Agent
Aventus
Sep 2022 - Feb 2023 (5 months)
Provided email support to customers, efficiently resolving inquiries and issues. Ensured high-quality service through prompt responses.
Customer Support Agent
IPVanish VPN
Mar 2015 - Jun 2022 (7 years 3 months)
Assisted customers with VPN-related technical issues and billing inquiries via email and chat. Reported technical issues and provided troubleshooting steps.
Collections Agent
NCO
Feb 2013 - Apr 2014 (1 year 2 months)
Managed outbound calls to customers with overdue credit card payments, providing payment solutions and alternatives to resolve issues.
Technical Support Agent
Sitel Philippines
Apr 2010 - Dec 2012 (2 years 8 months)
Provided phone-based technical support for customers using various Windows operating systems, assisting with installation, troubleshooting, and activation.
Education
Degrees, certifications, and relevant coursework
Ken Hensley hasn't added their education
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Availability
Location
PhilippinesAuthorized to work in
Job categories
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