Open to opportunities

Brandon Torres

@brandontorres

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Bilingual Customer Success & Operations Specialist with 10 years of experience.

United States

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What I'm looking for

I seek a role that allows me to optimize client journeys and support high-performing teams.

I am a strategic and results-driven bilingual professional with over 10 years of experience in customer relations, operations management, and team leadership. My career has been marked by a proven ability to manage complex scheduling systems, enhance operational efficiency, and lead cross-functional teams. I excel in resolving escalated issues and building strong relationships with customers and partners, all while implementing process improvements that drive productivity and profitability.

Currently, I am pivoting into customer success or project coordination roles, driven by my passion for optimizing client journeys and simplifying workflows. I am committed to supporting high-performing teams and contributing to a dynamic, growth-oriented organization, whether remotely or on-site. My experience includes directing communication between various stakeholders, enhancing scheduling systems, and training teams to ensure compliance and service excellence.

Experience

Work history, roles, and key accomplishments

Current

Scheduling Supervisor

Current

JNJ Services

Feb 2020 - Present (5 years 7 months)

Directed communication between injured workers, nurse case managers, and insurers to manage patient transport and interpretation services. Supervised 20+ contractors; built strong relationships with drivers and interpreters to maintain smooth operations and excellent service.

Scheduling Workflow Optimization Staff Training Compliance Performance Analysis Customer Service Relationship Building Reporting Data Analysis

CSC Parts Coordinator

Ryder System, Inc.

Sep 2022 - Present (3 years)

Managed end-to-end parts inventory including ordering, receiving, stocking, and reconciliation for heavy-duty trucks and equipment. Processed vendor invoices and purchase orders, ensuring timely and accurate billing.

Inventory Management Vendor Management Invoicing Record keeping Logistics Coordination Supply Chain Attention To Detail Multitasking Fleet Operations

Restaurant Manager

Sabor Inka

Feb 2015 - Present (10 years 7 months)

Led a team in delivering premium customer service; addressed escalated complaints across phone, email, and in-person interactions. Organized private events and large catering orders while managing staff schedules and reducing operational costs.