Brandon Torres

I am a strategic and results-driven bilingual professional with over 10 years of experience in customer relations, operations management, and team leadership. My career has been marked by a proven ability to manage complex scheduling systems, enhance operational efficiency, and lead cross-functional teams. I excel in resolving escalated issues and building strong relationships with customers and partners, all while implementing process improvements that drive productivity and profitability.

Currently, I am pivoting into customer success or project coordination roles, driven by my passion for optimizing client journeys and simplifying workflows. I am committed to supporting high-performing teams and contributing to a dynamic, growth-oriented organization, whether remotely or on-site. My experience includes directing communication between various stakeholders, enhancing scheduling systems, and training teams to ensure compliance and service excellence.