Tamara Mays

Serves as primary client contact for medical-supplies onboarding, managing Salesforce and Confluence ticket queues to drive timely resolutions and collaborating with internal teams to escalate complex cases.

Promoted to lead a remote team of 8, driving performance through training, KPI monitoring, live QA and enforcing data security, while delivering project leadership that improved operational outcomes.

Maintained high QA scores by auditing calls and data entries daily, recommending and updating procedures to improve accuracy and operational performance.

Validated medical data in a fast-paced environment achieving 98% accuracy, performing document examination and cross-referencing while maintaining strict client confidentiality.

Handled inbound customer insurance inquiries and independently troubleshot auto insurance issues to resolve customer concerns efficiently.

Monitored and updated package statuses using tracking systems, proactively resolving delivery challenges to ensure on-time transit and customer satisfaction.

Led department staff to improve frontline customer support and reorganized inventory processes, reducing inventory management time by 50%.

Oversaw daily front-facing customer service operations, managed inventory levels and recruited, trained and evaluated a staff of four to maintain service standards.

High School Diploma from Marietta High School.

Completed coursework towards an Associate in Business Administration focusing on data analysis and office technology tools.