Open to opportunities

Luz Gómez Fernández

@luzgmezfernndez

Message

Experienced translator and interpreter with a focus on quality assurance.

Guatemala

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What I'm looking for

I seek a role that values quality and teamwork, with opportunities for growth.

I am a dedicated translator and interpreter with extensive experience in various fields, including medical, educational, and entertainment sectors. My journey began with a strong academic foundation, holding an M.A. in Audiovisual and Literary Translation from Universitat Pompeu Fabra in Barcelona. Over the years, I have honed my skills working with renowned agencies, where I have contributed to projects for major clients like Sega, Riot Games, and Ubisoft. My role as a videogame tester involved meticulous quality assurance, ensuring that translations met the highest standards across multiple platforms.

In addition to my work in translation, I have a solid background in customer service, having worked as a medical interpreter and customer service agent. I pride myself on my ability to bridge cultural gaps and provide exceptional service, particularly in high-pressure environments. My experience includes creating guidelines during the COVID-19 pandemic to help schools and hospitals navigate the crisis effectively. I am proficient in various CAT tools, including MemoQ and Trados, and I am always eager to learn new software to enhance my capabilities.

Experience

Work history, roles, and key accomplishments

Videogame Tester, Translator and Proofreader

Keywords

Jan 2023 - Present (2 years 4 months)

Reviewed video game quality, including audiovisual and text translation, across multiple platforms like PC, Xbox, Steam, and iPhone. Utilized MemoQ and advanced search tools, collaborating with teams to ensure quality across languages.

MemoQ Translation Proofreading Teamwork Quality Assurance ビジネスレベルPCスキル XBOX One STEAM

Customer Service Agent

Conduent

Jan 2022 - Present (3 years 4 months)

Worked as a customer service agent for Royal Caribbean for four months. Required attention to detail and access to an Intranet for information. Navigated outdated software to assist customers.

Customer Service Attention To Detail Problem Solving Communication Royal Caribbean Support

Temporary Agent

Transactel (now Telus)

Jan 2020 - Present (5 years 4 months)

Worked as a temporary agent providing support for Noom users. Assisted with customer inquiries and issues related to the Noom platform.

Customer Service Noom Support Communication

Subtitler, Translator, Writer and Proofreader

Propio Translations

Jan 2019 - Present (6 years 4 months)

Translated, subtitled, wrote, and proofread materials across various genres including medical, education, and health. Utilized Worbee CATool and proofread both human and machine translations. Developed manuals and guidelines for schools and hospitals during the COVID-19 pandemic.

Translation Writing Proofreading Worbee Machine Translation Post Editing Technical Writing

Medical Interpreter

LanguageLine

Jan 2018 - Present (7 years 4 months)

Provided high-end customer service as a medical interpreter, acting as a cultural intermediate between patients and doctors. Applied protocol and top customer service skills while handling calls for major US hospitals.

Medical Interpretation Medical Terminology Customer Service Protocol Application Cultural Mediation Communication

Customer Agent

ICS

Jan 2018 - Present (7 years 4 months)

Served as a customer agent for Walmart, utilizing email templates to respond to inquiries. Translated poorly written templates for Hispanic clients and used keywords to find necessary information.

Customer Service Email Communication Templates Translation Keywords

Subtitler and Proofreader

Smile Translations

Jan 2018 - Present (7 years 4 months)

Subtitled and proofread medical videos focusing on gastroenterology, applying specific medical terminology. Collaborated with other translators when a client required region-specific translation.

Proofreading Medical Terminology Collaboration

Subtitler, Translator and Proofreader

World Translations

Jan 2017 - Present (8 years 4 months)

Provided subtitling, translation, and proofreading services for show producers and international entities. Created Closed Captions and performed transcription of recordings.

Translation Proofreading Closed Captioning Transcription

Subtitler, Writer and Proofreader

Servicios Loonis

Jan 2016 - Present (9 years 4 months)

Completed a 6-month online internship, subtitling company videos and writing articles on healthcare, diet, and psychology. Applied newly learned subtitling skills and adapted content for a general audience.

Writing Proofreading Content Adaptation

Translator, Writer and Project Manager

1global Translators

Jul 2015 - Present (9 years 10 months)

Served as a translator, writer, and project manager during a 3-month internship. Selected appropriate translators for projects, wrote articles for publicity, and learned to use Trados. Collaborated with teams on large projects.

Translation Writing Project Management Teamwork Content Creation Adobe Acrobat

Translator and Proofreader

Hieroglifs Translations

Jan 2015 - Present (10 years 4 months)

Completed a 6-month online internship focusing on translation and proofreading tasks. Gained experience in agency workflows and quality control processes.

Translation Proofreading Agency Workflow Quality Control Internship Experience

Customer Agent

ICS

Jan 2014 - Present (11 years 4 months)

Served as a customer agent for Walmart, utilizing email templates to respond to inquiries. Translated poorly written templates for Hispanic clients and used keywords to find necessary information.

Customer Service Email Communication Templates Translation Keywords

Customer Agent

Transactel (now Telus)

Jan 2011 - Present (14 years 4 months)

Provided customer assistance for the video game FarmVille. Addressed customer needs regarding lost items and game dissatisfaction.

Customer Service Game Support Communication FarmVille Support

Education

Degrees, certifications, and relevant coursework

Universitat Pompeu Fabra

M.A. in Audiovisual and Literary Translation, Audiovisual and Literary Translation

2014 - 2016

Completed a Master of Arts focusing on the theory and practice of audiovisual and literary translation. Gained expertise in translating various media types and literary genres.