POpilar orteg
@pilarorteg
Communications professional specializing in editing, project support, and process improvement.
GuatemalaWhat I'm looking for
I am a communications professional with a B.A. in Hispanic Literature and experience across editing, academic writing, and project support. I have a proven record in case and document management for legal and international organizations, delivering clear, persuasive written materials aligned with organizational standards.
I have supported project management functions at the Resettlement Support Center and streamlined editing workflows at a law firm by creating automated macros to reduce turnaround time. My background includes coordination, knowledge management, and maintaining data integrity while handling confidential materials.
I bring strong attention to detail, advanced MS Office skills, CRM experience, quantitative and qualitative analysis capabilities, and demonstrated leadership in fast-paced customer service and quality assurance roles. I seek opportunities where I can improve processes, support multidisciplinary teams, and contribute to clear, accurate communication.
Experience
Work history, roles, and key accomplishments
Declaration Editor
Alonso & Alonso Law Firm
Mar 2025 - Present (10 months)
Review and prepare client declarations for immigration cases, collaborating with attorneys to craft accurate, persuasive narratives and managing multiple deadlines while maintaining high-quality output.
IMSenior Project Assistant
International Organization for Migration
Aug 2023 - Mar 2025 (1 year 7 months)
Coordinated project management unit activities, provided technical support and liaison functions with government officials, facilitated knowledge management, and managed logistics, personnel data, and compliance with labor requirements.
IMProject Assistant
International Organization for Migration
Jun 2022 - Aug 2023 (1 year 2 months)
Managed casework including data collection, interviews, refugee case file handling, and case counseling while supporting management-assigned tasks to ensure effective client services.
Consumer Outreach Representative
Royal Caribbean - Conduent
Sep 2021 - Jun 2022 (9 months)
Provided customer service and reservation support as a travel advisor, delivering personalized recommendations and efficient solutions to meet customer needs.
Academic Writer
Editorial Arjé
Aug 2021 - Sep 2021 (1 month)
Reviewed and wrote academic documents, ensuring accuracy, quality, and adherence to established academic standards and norms.
Customer Service Representative
PureFibre - Telus International
Feb 2021 - Aug 2021 (6 months)
Assisted customers with billing, service changes, basic troubleshooting and sales to ensure positive, efficient customer experiences and tailored solutions.
Quality Analyst
Amazon - Alorica
Sep 2017 - Jan 2021 (3 years 4 months)
Analyzed calls and customer service metrics to ensure quality standards, provided procedural support, and created support files to improve department efficiency and compliance.
Team Lead
Amazon - Alorica
Oct 2016 - Sep 2017 (11 months)
Led customer service representatives to improve call management, provided area support, and ensured adherence to quality standards and performance objectives.
Education
Degrees, certifications, and relevant coursework
UGUniversity of San Carlos of Guatemala
Bachelor of Arts, Hispanic Literature
Activities and societies: Academic writing, essay revisions, linguistic methodologies, quantitative and qualitative analysis in business reporting
Completed a Bachelor of Arts in Hispanic Literature with experience in academic writing, essay revision, and linguistic methodologies.
Availability
Location
GuatemalaAuthorized to work in
Job categories
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