Lutfi Hidayat

Greeted and assisted guests, particularly from the Sincheng Group, ensuring smooth check-ins and check-outs, and providing personalized support with luggage and general inquiries. Managed the transportation of guest luggage, making up to three trips using a trolley to ensure safe and efficient delivery of guests’ belongings to their rooms. Coordinated logistics for events involving up to 100 guest

Responsible for operating and monitoring the coal gasification process, ensuring efficient conversion of coal into synthetic gas by adjusting operational parameters such as temperature, pressure, and feed coal quality to meet required energy output standards. Regularly conducted checks and preventive maintenance on key equipment including gasifiers, reactors, and gas purification systems. Managed

Managed and guided large groups of over 100 guests, both international and local, ensuring a seamless experience by coordinating activities, leading guests through various water attractions, and ensuring their safety and comfort during their visit. Provided guests with detailed information on available ticket options, including the benefits and features of each package, and assisted them in purcha

Greeted and seated customers, ensuring they felt welcome. Took customer orders and provided menu recommendations. Served food and beverages promptly, ensuring quality service.

Performed general cleaning tasks such as sweeping, mopping, dusting, and vacuuming. Ensured all rooms and common areas were cared for and inspected according to standards. Maintained cleaning equipment in good condition and reported any repairs needed.

Grade: 83.00/100

Graduated from Bintan Utara High School with a focus on Social Sciences. Developed skills in guest relations, problem-solving, and providing memorable experiences for guests.