Open to opportunities

Fiqi Nadziroh

@fiqinadziroh

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Friendly hospitality professional delivering excellent customer service and team collaboration.

Indonesia

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What I'm looking for

I seek a customer-focused role in a collaborative team where I can apply service, training, and event coordination skills while growing toward food- or patient-care specialization.

I am a friendly, motivated hospitality and service professional with over four years of hands-on experience delivering excellent customer service, managing fast-paced environments, and resolving customer concerns with empathy. I have driven measurable results such as a 15% upsell increase, assisted in staff training, and supported large events and operations in clinical and hospitality settings.

Currently studying Food Technology while working in patient care, I combine practical culinary and front-line service skills with attention to safety and quality. I seek to contribute to a service-oriented team where I can apply customer-satisfaction expertise, team collaboration, and event coordination experience to improve guest and patient experiences.

Experience

Work history, roles, and key accomplishments

Current

Patient Care

Current

Royal Progress Hospital

Jan 2023 - Present (3 years 1 month)

Provided patient-facing service and product recommendations that increased upselling by 15%, maintained accurate customer records, assisted training of new staff, and resolved complaints to improve satisfaction.

Customer Service Upselling Patient Care Record keeping Training Complaint Resolution Communication Empathy

Staff

D’crepes

Apr 2022 - Dec 2022 (8 months)

Delivered front-of-house service by taking orders, preparing and packing crepes, and collaborating with team members to ensure smooth operations and positive customer experiences.

Customer Service Food Preparation Multitasking Teamwork POS Familiarity Time Management Hygiëne

Waitress

AllSedayu Hotel

Feb 2021 - Jun 2021 (4 months)

Processed orders and payments via POS, coordinated with kitchen and bar teams, and provided exceptional service to 100+ guests per shift in a high-volume dining environment.

Communication Customer Satisfaction Team Collaboration Time Management

Education

Degrees, certifications, and relevant coursework

Universitas Terbuka

Food Technology

2024 -

Currently enrolled in Food Technology studies covering food chemistry, safety regulations, quality control, and food microbiology.

SMK Negeri 33 Jakarta

Vocational Diploma, Culinary

2019 - 2022

Activities and societies: Organisasi Siswa Intra Sekolah (Board of Daily Secretaries), Field Section of Excellent Personality (Chairman), Basic Leadership Training (Field Coordinator)

Completed vocational secondary education in Culinary with training in cooking techniques, knife skills, and cultural aspects of food.