Open to opportunities

Aprilia Manuain

@apriliamanuain

Message

I deliver guest relations, logistics, and travel sales support for hospitality teams.

Indonesia

Message

What I'm looking for

I'm looking for a hospitality, tourism, guest relations, or customer service role where I can support guests, coordinate operations, solve service issues, and help deliver high-quality experiences.

I've supported tour and travel sales and marketing at Marina RajaAmpat, promoting services, responding to customer inquiries, and coordinating with operations to strengthen customer satisfaction.

At RajaAmpatBiodiversity EcoResort, I coordinated guest arrivals and departures, handled complaints professionally, and managed administrative work, purchasing, and inventory for resort operations.

My experience in the diving and hospitality industry includes guest communication across chat and email, booking and reservation support, service recovery, and logistics coordination.

Earlier at Swiss-Belhotel Sorong, I assisted guests with check-in and check-out, provided customer support, and supervised daily operations and staff schedules. I'm organized, adaptable, and focused on high-quality service in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Sales & Marketing

Marina RajaAmpat

May 2023 - Jan 2026 (2 years 8 months)

Managed sales and marketing activities for tour and travel services. Promoted company services and increased customer engagement.

Sales Marketing Customer Engagement Operations Coordination

Guest Relations & Logistics Officer

RajaAmpatBiodiversity EcoResort

Oct 2018 - Feb 2023 (4 years 4 months)

Coordinated guest arrivals and departures, handled guest complaints professionally, and managed administrative and operational tasks. Managed purchasing and inventory to maintain operational efficiency.

Customer Service Guest Relations Complaint Handling Administrative Support Inventory Management Purchasing Operations Coordination