Fransisca Puri Puspaningrum
@fransisca
Hospitality professional with 8+ years delivering customer-focused sales and operations.
What I'm looking for
I am an efficient hospitality professional with over eight years' experience across hotels, travel, and renewable-energy sales. I combine customer service, reservations expertise, and B2B relationship management to drive revenue and client satisfaction.
At Tolero Renewables Indonesia I coordinate wholesale and online sales while supporting clients and maintaining long-term relationships, handling both in-person and virtual meetings. Previously I managed reservations, front-desk operations, and guest relations at multiple hotels, resolving complaints and improving service delivery.
My background includes domestic ticketing and airline reservations, tour leadership, upselling and daily revenue management, and use of hotel and airline reservation systems. I bring strong communication, multitasking, attention to detail, and teamwork to every role.
I am seeking a new challenge that values fast thinking, strong verbal communication, and opportunities for growth within a collaborative company culture.
Experience
Work history, roles, and key accomplishments
Sales & Marketing Coordinator
Tolero Renewables Indonesia, PT
Dec 2020 - Present (4 years 10 months)
Managed wholesale and online sales, conducted in-person and online client meetings, and provided customer service to maintain client relationships and support product inquiries.
Front Desk Agent
MG Suites Hotel
Feb 2017 - Aug 2017 (6 months)
Managed online and phone reservations using hotel reservation software and handled guest complaints professionally to ensure timely resolution and guest satisfaction.
Reservation Clerk
Grand Candi Hotel
Jun 2014 - Feb 2017 (2 years 8 months)
Handled online, phone and B2B reservations, maintained client relationships, and supported upselling and daily revenue management to optimize bookings.
Domestic Ticket Consultant
Nusantara Tour & Travel
Aug 2009 - Jun 2014 (4 years 10 months)
Managed long-term individual and corporate domestic flight reservations using multiple airline reservation systems, maintained client relationships, and led tour logistics when required.
Education
Degrees, certifications, and relevant coursework
Dian Nuswantoro University
Bachelor of English Literature, English Literature
2009 - 2014
Grade: GPA: 3.25
Activities and societies: Tour leader experience
Completed a Bachelor of English Literature with focus on hospitality and travel-related communication, graduating with a GPA of 3.25.
Graha Wisata Hotel School
Diploma of Ground Staff Airline, Ground Staff / Airline Operations
Completed a Diploma of Ground Staff Airline program focused on airline reservations and ground operations.
Availability
Location
Authorized to work in
Job categories
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