LPLulu lollipop plays
@lululollipopplays
Bilingual client contact specialist with exceptional customer service skills.
United StatesWhat I'm looking for
I am a dedicated bilingual client contact specialist with extensive experience in customer service and client relations. Currently, I work at Motley Rice Law Firm, where I manage all Spanish client interactions and conduct phone evaluations. My role involves translating documents and assisting clients in obtaining necessary medical information, ensuring that language barriers do not hinder their access to legal support.
Previously, I held various customer service roles, including a Tier II representative at Comcast Cable, where I resolved technical issues and addressed customer inquiries. My experience also includes managing a Kids Fitness Zone, where I engaged children in educational activities about nutrition and fitness. My educational background includes a Bachelor's in Psychology, which has equipped me with valuable insights into client needs and effective communication strategies.
Experience
Work history, roles, and key accomplishments
Bilingual Client Contact Specialist
Motley Rice Law Firm
Oct 2018 - Present (6 years 11 months)
Responsible for conducting phone evaluations and handling all Spanish client relations within the entire firm. Translates documents into Spanish as needed and assists with obtaining medical information from clients.
Tier II/ Customer Service Representative
Comcast Cable
Feb 2007 - Jan 2010 (2 years 11 months)
Assisted customers with troubleshooting internet connection problems and answered questions about products and services. Corrected billing errors and scheduled service calls.
Nursery/Kids Fitness Zone Operator
Pivotal Fitness
Jan 2006 - Feb 2007 (1 year 1 month)
Sanitized toys, bathrooms, changing tables, and surfaces. Scheduled and taught monthly activities for the Kids Fitness Zone, educating children on good nutrition and fitness.
Bilingual Customer Service Shift Manager
Alltel Wireless
Apr 2003 - Jan 2006 (2 years 9 months)
Assisted customers with their wireless communication needs and concerns, processing payments. Managed inventory and verified cash drawers at the end of each day.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Bachelor's in Psychology, Psychology
2017 - 2020
Completed a Bachelor's degree in Psychology, gaining a comprehensive understanding of psychological principles and research methods. Developed strong analytical and critical thinking skills applicable to various professional settings.
TCTrident Technical College
Associate's in Arts, Arts
2010 - 2012
Obtained an Associate's degree in Arts, building a foundational knowledge across various subjects. Developed essential academic skills and prepared for further higher education.
Hempstead High School
High School Diploma, General Studies
1998 - 2002
Graduated with a High School Diploma, completing core curriculum requirements. Gained fundamental knowledge and skills necessary for higher education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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