Brenda Briones

Advocated for patients through meaningful interactions across channels including phone, email, text message, and social media. Addressed patient questions, confirmed, scheduled and rescheduled appointments, and navigated computer programs to manage patient records.

Transported clients from one destination to another, most commonly from airports to hotels and businesses.

Professionally and efficiently answered and serviced account related questions in a fast paced environment. Navigated internet and utilized Microsoft Office skills to research and troubleshoot customer accounts with a goal of providing one-call-resolution.

Provided great customer service and welcomed members to the club. Worked with children and provided babysitting in the Kids Klub.

Assisted inbound customer calls with orders for various clothing manufacturers such as Justice children's wear, Avenue women's fashion, and Swimsuits for All. Successfully handled approximately 50 calls per day.

Assisted the Procurement department by preparing invoices for materials needed for processing. Responsible for the timely placement of purchase orders to ensure the release of supplies.

Provided accurate and appropriate information in response to customer inquiries in a timely manner. Demonstrated mastery of customer service call script within specified time frame and performed excellent work under strict deadlines.

Proficiently used bilingual skills in dealing with Spanish speaking customers. Handled high call volumes in a friendly and professional manner, identified and resolved system and account issues, and opened and assigned new client accounts.

Organized and maintained law library, handled documents and case files, and assisted with photocopying of correspondence and other printed materials. Maintained the Master Calendar of client appointments and court appearances.

Earned a high school diploma from Garland High School in 1994.