Chaunie'ce Campbell

I am a compassionate customer service professional with hands-on experience in healthcare transportation, logistics, and client support. I excel at resolving complex member issues, educating stakeholders on compliance, and maintaining accurate documentation using CRM systems.

In my most recent role I monitored transportation services, resolved trip issues for drivers and passengers, and communicated across phone, text, email, and Slack to ensure timely, safe rides. I have verified Medicaid and Medicare benefits, negotiated fares, and maintained quality assurance records.

I value clear communication, empathy, and efficiency in high-volume environments and consistently anticipate customer needs to build trust and improve service outcomes.