At OptumRx, I handled remote, high-volume customer support and consistently met and exceeded daily interaction, resolution, and data entry quotas. I tracked accounts across digital channels, resolved service fulfillment issues, and documented interactions in proprietary databases.
I also managed escalated cases and mentored incoming support team members on system navigation, database guidelines, and QA metrics.
Earlier, I coordinated pickup schedules and transport logistics at Med Star, working with mechanical fleets and dispatch teams. At Apache Junction Health Center, I maintained daily records while delivering patient-first care.
