Luis GarciaLG
Looking for a job

Luis Garcia


A highly motivated and results-driven individual, with strong communication & interpersonal...


I have valuable previous experience in leading Customer Experience teams, Product Management, Service Implementation/Roll out, Network/Data Center operations for multinational organizations as well as SaaS Support,Sales and Management knowledge of multiple technologies, and the ability to effectively manage and prioritize multiple tasks in a fast and ever-changing environment.


Mastercard logoMA

Senior Customer Technical Services Analyst.


Sep 2020 - Apr 2022 (1 year 7 months)

As Senior Customer Technical Services Analyst my role is to drive our customer
experience strategy forward by being consistently innovative and problem-solving. Help manage support tickets, escalations and mentor those who are growing their careers in software support. Be an expert in Mastercard's data services platform, be proactive in understanding the technologies and the solutions.

Virtualhotel logoVI

Technical Account Manager / Implementation Project Manager


Oct 2013 - Jul 2020 (6 years 9 months)

Provide Pre-Sale, Post Sale and After Sale support to client accounts
Liaise with 3rd party providers for integration projects with PMS and other solutions
Assist clients and re sellers with app builds, content entry and assistance to app roll out.Liaise with development team to fine tune solutions to end clients requirements
Manage app deployment on a large scale at hotels and resorts...

Siteminder logoSI

2nd level Application Support Analyst


Jul 2012 - Sep 2013 (1 year 2 months)

Application support to 2 services: SiteMinder a cloud based channel management
solution for hotel room distribution and Booking Button, a booking engine for small to
enterprise level hotel chains. Provide 2nd level application support to partners and to 1st level support. Client tickets managed via Zendesk. Software
updates and bugs tracked via JIRA. Command line log trawling...


SMS product manager

Collaboration Technologies

Oct 2008 - May 2012 (3 years 7 months)

Managed Bulk/Interactive SMS solution, sold 3 products for cloud based call center
application provider. Customer liaison for call centers using our Saas for
marketing and collection campaigns, as well as SMS (SS7 etc) route administration.
Linux /MySQL based applications on cloud / SasS products that were also deployed
bespoke on site at clients' request.

Royal Caribbean International logoRI

Onboard IT specialist

Royal Caribbean International

Mar 2006 - Aug 2008 (2 years 5 months)

On board IT Engineer. Provided 1st and 2nd level
services to shipboard systems including Marine and Hotel department systems. Help-
desk duties were performed on-call 24 hrs a day, as well as IT help desk services for on board guests. Telecommunication administration to shipboard systems which included satellite and microwave links. Windows 2003 server, Active Directory, DNS, MySQL...

Flex logoFL

Global Contact Center team lead


Sep 2004 - Feb 2006 (1 year 5 months)

Manager of Flextronics Americas Region IT Call Center which provides 1st level & 2 nd
level tech support for Flex sites in the United States, Europe and South America.
Duties performed: Team Leader, assistance in 1st level cases to help desk agents and case follow-ups, user account administration (Create, Delete, Modify) on Windows & Unix Platforms. Deskside IT Support to on-site users


ISP Manager


Jul 2002 - Aug 2004 (2 years 1 month)

Telecommunications, server and IP network administration. RF
quality assurance & CMTS Administration (Cisco 7000 series UBR routers), PIX
Firewall, Switches as well as Email (Q-mail) and DNS Administration (BIND). This
along with Supervising the Help Desk & Field engineers and liaising with
clients on a daily basis.


SysAdmin/ Helpdesk Manager

Apr 2001 - Jun 2002 (1 year 2 months)

Managed several servers and services located in Data centers abroad. servers included
E-mail, SQL Database, Web and DNS servers hosting over 450 domains for clients
and sister companies. Managed Unix user and email users as well as Web servers
running IIS/Windows server 2000 / 2003 with various FTP, SQL and vPOS
Services for credit/debit debit validation/purchase. Also managed a12 agent Help Desk


Looking for a job



Salary expectations

30k-60k USD


SaaSB2B SaaSSaaS TechSaaS SupportWindows ServerLinux WindowsLinux Windows AdministrationAWSAtlassianAtlassian JIRAAtlassian CloudAtlassian SolutionsJavaScriptSoftware EngineeringCiscoCisco MerakiMDMUnixLinux UnixCLISMS MarketingFintechPaymentsPayments SystemsPayments ProvidersPayments IndustryPayments OperationsPayments ProcessingInternational PaymentsHospitalityHospital ContractingAndroidiOSMacOSCDNsDNSSSL DNSSSLEmailActive Directory Domain ServicesReactSQLTCP IPTCP IP NetworkScriptingCMSCMS SystemsHeadless CMSCMS KnowledgeAPIsCustomer TrainingSAAS Customer SupportTechnical Customer ServiceTechnical Account ManagementPresalesPost SalesImplementationCRMIT OperationsTechnical LeadTechnical PlanningGlobal Team ManagementGlobal Work ExperienceGlobal Work EnvironmentGlobal Workforce OperationsGlobal Team CollaborationUnix CommandsKPIsSLASlackZendesk JIRAJira Service DeskSalesforceDXSalesforceSplunkSaaS SalesISMSIVRLinuxMySQLTelecommunications SoftwareCall Center OperationsITWindowsMacOS And Unix Terminal CommandsTechnical Support OperationsTechnical Support EngineeringTechnical SupportCustomer CareCustomer FacingCustomer SuccessCustomer ServiceCustomer EmpathyTelecommunicationsOracleOracle PaaS ApplicationsNetworksNetworkingNetwork SecurityCloud NetworkingLinux NetworkingNetwork HardwareNetwork EngineeringDistributed NetworksDNS ProtocolEmail ProtocolsEmail AutomationEmail OperationsEmail DeliverabilityEmail InfrastructureEmail Security GatewaysEmail Service ProvidersFirewallsFirewall AdministrationTechnical WritingTechnical TrainingTechnical SecurityTechnical DirectorPostmanFintech SolutionsB2B PaymentsCard PaymentPayment SystemsPayment VendorsPayment GatewaysPayment IndustryPayments SecurityPayment SolutionsPayment ProcessingPayment ProcessorsPayments RegulationPayment IntegrationPayment Card IndustryPayment RegulationsCross Border PaymentsMass Payments EcosystemGlobal Payments IndustryCDNMicrosoft IISSoftware DevelopmentProduct ManagementCustomer SupportHTMLWeb DesignSEOTeam LeadershipCross Functional Team LeadershipEcommerceTelecom

Interested in hiring Luis?

You can contact Luis and thousands of other talented remote workers on Himalayas.

Message Luis

Find your dream job

Sign up now and join thousands of other remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan