Maged Ghaly
@magedghaly
I support and integrate business-critical EPOS, CRM, and database systems.
United KingdomWhat I'm looking for
At 3S POS, I lead remote support delivery for business-critical hospitality and retail EPOS systems, coordinating ticket workloads, SLA compliance, and customer service operations.
I've served as the primary technical contact for integrations across 20+ external platforms, including Deliveroo, Uber Eats, Just Eat, and Xero. I investigate complex software issues, work with development teams on improvements, and mentor support teams to meet performance targets.
Across Heromea, IMS Health, and Ericsson, I've supported CRM applications, SQL Server and Oracle databases, telecom VAS platforms, system integrations, migrations, and production deployments.
Experience
Work history, roles, and key accomplishments
Senior System Support Analyst
3S POS Ltd
Jan 2022 - Present (4 years 7 months)
Lead and supervise an international remote support team, managing ticket allocation and SLA compliance. Act as primary technical contact for third-party integrations across more than 20 external platforms, including Deliveroo, Uber Eats, Just Eat, and Xero.
System Support Analyst
3S POS Ltd
Sep 2018 - Dec 2021 (3 years 3 months)
Provided first and second-line support for EPOS software and hardware solutions, managing incidents through the service desk. Administered EPOS databases and executed SQL queries for troubleshooting and reporting.
Senior Application Support Specialist
Heromea
May 2015 - Dec 2017 (2 years 7 months)
Provided technical support for CRM web applications, administered SQL Server databases, and developed enhancements for web-based applications. Gathered client requirements and managed project deliverables.
Technical Support Specialist
IMS Health
Feb 2013 - Apr 2015 (2 years 2 months)
Delivered second-line technical support for CRM applications, managed incidents through support management systems, and performed database modifications. Achieved certification in Mobile Intelligence CRM administration.
Supported telecommunications Value Added Services platforms, managed customer support for ADC, RBT, and MNP solutions, and delivered technical support across Linux, Solaris, and Windows environments. Promoted to Integration Engineer and participated in Mobile Positioning Service and IVR implementation projects.
Education
Degrees, certifications, and relevant coursework
Alexandria Higher Institute of Engineering & Technology (AIET)
Bachelor of Science, Computer Engineering
2001 - 2007
Pursued a Bachelor of Science in Computer Engineering, gaining a strong foundation in engineering and technology.
College Saint-Marc
High School Diploma, General Studies
1989 - 2001
Completed secondary education at College Saint-Marc.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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