Marios Loizou

Developed AI-driven onboarding processes, reducing customer ramp-up time by 30%. Automated data transformation workflows using JSON, increasing efficiency by 25%. Provided AI-driven training and support, maximizing customer value from AI integrations.

Built a new Customer Success & Support Team from the ground up, improving retention by 15%. Implemented tools like Churnzero and Zendesk to enhance customer service operations. Managed customer onboarding and product demos, driving upsell growth by 30%.

Delivered comprehensive onboarding and training sessions for new clients, ensuring a seamless transition to the platform. Diagnosed and resolved technical issues related to API integrations and inventory management.

Launched Shopify e-commerce platforms, increasing direct sales by 25%. Managed listings across Amazon, eBay, and Walmart, driving a 30% improvement in conversion rates. Led a team to achieve business objectives.

Provided expert IT consultancy to clients across various industries, focusing on SaaS, AI integration, and e-commerce technology. Conducted in-depth analysis of clients' IT infrastructures.

Managed day-to-day IT operations, supporting businesses with infrastructure optimization. Led a team of engineers, delivering cloud solutions like Office 365 and AWS.

Managed a 14-engineer team, overseeing internal IT and customer service infrastructure. Implemented cloud solutions using AWS, improving KPIs for service delivery.

Managed the IT operations and infrastructure of the company, leading a team of engineers. Introduced automation processes for staff onboarding, improving efficiency.

Provided first and second line IT support for 3,000+ global users. Diagnosed and resolved customer issues while tracking and recording problems using BMC Salesforce Remedy.

Provided support over the phone, remotely, and via email for a global investment bank. Managed user accounts and assets using MS Server and Remedy.

Provided support over the phone and face to face, troubleshooting various IT issues. Managed user accounts and performed hardware and software installations.

Resolved issues with laptops and desktops, managed a team supporting over 10 clients. Handled network maintenance and PC troubleshooting.

Grade: 2:1

Studied Multimedia Technology with a focus on Information Technology, gaining a comprehensive understanding of digital media, software development, and IT systems.