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Luis Sautto

@luissautto

IT support and systems engineer at GoStudent who supported employees across four countries and managed access, devices, and onboarding.

Mexico

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At GoStudent, I supported employees in Austria, Spain, Germany, and Turkey through a Jira helpdesk, troubleshooting macOS, Windows, and Android issues. I also handled access requests and onboarding and offboarding with HR.

At Colgate-Palmolive / Hill's, I managed the leased-hardware lifecycle for about 2,500 devices across more than 40 US sites and partnered with Finance on annual lease payments. Earlier, at Alkemy, I operated infrastructure for a ride-sharing platform and built Python automation tooling.

Experience

Work history, roles, and key accomplishments

Junior IT Operations Engineer

GoStudent

Mar 2026 - Jun 2026 (3 months)

First point of contact for employees in Austria, Spain, Germany and Turkey; worked the Jira ticket queue and troubleshot macOS, Windows 10/11 and Android. Supported Google Workspace, Microsoft 365, Slack and other SaaS tools; handled access requests and onboarding/offboarding with HR.

Jira MacOS Windows Android Google Workspace Microsoft 365 Slack IT Support Troubleshooting Onboarding Offboarding

Social Media & Digital Marketing Specialist

ambient living cosmetics

Jan 2026 - Mar 2026 (2 months)

Built the brand's digital presence from zero, including Meta Business set-up and first campaigns.

Social Media Digital Marketing Meta Business

Systems Engineer — IT Asset Management

Colgate-Palmolive

Jan 2023 - Dec 2025 (2 years 11 months)

Owned the leased-hardware lifecycle for ~2,500 devices across 40+ US sites, from deployment to end-of-term return. Partnered with Finance on ~$2M in annual lease payments; improved data integrity, reporting and audit readiness.

IT Asset Management Lease Management Data Integrity Reporting Audit Vendor Management