Open to opportunities

Jose Cortes

@josecortes1

IT Systems Administrator blending internal IT operations, endpoint security, and bilingual customer communication to ship scalable processes.

Mexico

Message

What I'm looking for

I’m looking for an IT operations role where I can own endpoint and access workflows, strengthen security baselines, and improve support consistency through documentation and automation—while partnering with leadership and customer teams to scale operations.

I’m a bilingual IT professional based in Guadalajara, Mexico with almost 5 years of experience in internal IT operations, technical support, and presales consulting. I’ve supported Google Workspace, Microsoft 365, Intune, Slack, Zoom, Windows, macOS, VPNs, access management, onboarding and offboarding, endpoint troubleshooting, and internal documentation.

In my current role, I help build structure in a growing IT environment by improving support workflows, documenting repeatable processes, tracking endpoint health, and making access and device issues easier to manage. Before that, I worked at HP as an AI and Security Specialist in presales, where I helped customers understand endpoint security and device management solutions.

I’m interested in remote roles where I can keep growing in IT operations, technical support, cybersecurity support, SaaS administration, or customer-facing technical roles. I enjoy troubleshooting, explaining technical topics clearly, improving processes, and taking ownership of support issues from start to finish.

Experience

Work history, roles, and key accomplishments

Current

IT Systems Administrator

Current

Gara Group

Mar 2026 - Present (3 months)

Owned day-to-day internal IT operations for a growing business, supporting Google Workspace, Slack, Zoom, and mixed macOS/Windows endpoints. Established onboarding/offboarding and access workflows, built employee support documentation, and performed endpoint inventory and health assessments to inform repair-vs-replacement decisions.

Google Workspace Administration Slack Zoom MacOS Offboarding Access Management Endpoint Inventory & Health Assessments

Inside Presales Technical Consultant

Jun 2024 - Jan 2026 (1 year 7 months)

Served as a primary AI and Security Specialist for HP Personal Systems Presales across the Americas, advising on HP Wolf Security, HP AI Companion, and endpoint management solutions. Partnered with sales to validate technical fit, deliver demos/presentations, and analyze customer environments to identify security and device-management optimization opportunities.

HP Wolf Security HP AI Companion Endpoint management AI & Security Technical Presales Device Management Technical Escalation & Mentoring

Service Desk Analyst / IT Analyst

HCL Technologies

Jun 2021 - Jun 2024 (3 years)

Provided enterprise technical support for Windows, macOS, Microsoft 365, authentication tools, VPN, and collaboration platforms in high-volume environments. Administered Microsoft Intune and device policies to support endpoint security/compliance, managed incidents and requests with SLA focus, and supported onboarding/training for new hires.

MacOS Microsoft 365 Microsoft Intune Device Policy SLA Management

Customer Service Representative

AT&T

Dec 2019 - Mar 2020 (3 months)

Delivered customer support in a fast-paced call center environment, strengthening communication discipline, issue ownership, and de-escalation skills. Applied these customer service capabilities to later technical support work.

Customer Support Call Center Support De escalation Issue Ownership Communication Skills