diego alday

Provide technical support to end users across the Americas and Europe, resolving hardware, software, and connectivity incidents within SLA. Manage devices and endpoints via Microsoft Intune and Azure Active Directory, and act as liaison with the Security Operations Center for cybersecurity incident escalation.

Participated in internal object detection projects using YOLO and Python, integrating the Hikvision API. Developed and implemented biometric systems integrated with HikCentral for pre-payroll processing, and managed a 24/7/365 monitoring center.

Delivered on-site and remote technical support for 300+ users across hangars in Mexico, the U.S., and Latin America. Managed biometric access systems using ZKTeco, administered Active Directory, and handled incidents via ServiceNow.

Led IT operations for the company, managing vendors for procurement, support, and maintenance of technology equipment and services. Owned and delivered an e-commerce project on WooCommerce, WordPress, and Shopify, with integrations to Mercado Libre and Amazon.

Migrated handheld systems to the new WTM application across Guatemala, Colombia, and Mexico. Provided on-site support during the application's Go-Live phase, resolving critical incidents to ensure business continuity.

Provided on-site support at the Vallejo plant, including preventive/corrective maintenance and CCTV installation. Managed the Enkontrol ERP, keeping operations and workflows aligned with company quality policies.

Delivered on-site support for 200 users at the Vallejo plant, including preventive/corrective maintenance, CCTV installation, and equipment inventory management.

Completed a Technical High School Diploma in Computing at ICEL University from 2009 to 2013.

Bachelor's Degree in Informatics (Licenciatura en Informática) with degree completed and official certificate in process of issuance.