Alondra Soza
@alondrasoza
Customer service professional skilled in communication, multitasking, and retention.
NicaraguaWhat I'm looking for
I am a customer service professional with hands-on experience in retail and contact-center environments, focusing on clear communication, problem resolution, and customer retention. I have supported clients via phone, chat, and email, handled inbound and outbound calls, and provided interpretation for healthcare and police interactions.
I excel at multitasking, teamwork, and quickly learning new processes to improve service delivery and safety for customers. My background includes opening and maintaining retail floors, managing coupons and discounts, and resolving account or safety issues for passengers and drivers.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ibex Global Nicaragua
Jan 2024 - Dec 2025 (1 year 11 months)
Handled inbound and outbound calls, chat, and email to resolve account and safety issues between passengers and drivers, improving issue resolution and client satisfaction.
Customer Service Representative
Loft
Jan 2021 - Dec 2023 (2 years 11 months)
Opened store, maintained cleanliness, and assisted customers with pricing, coupons and product issues, improving customer experience and transaction efficiency.
Education
Degrees, certifications, and relevant coursework
Padre Bruno Martinez
High School Diploma, High School
Completed high school education in Nicaragua, finishing in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Job categories
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