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@gabrielbeteta
Bilingual customer support specialist skilled in SaaS troubleshooting and AI-assisted workflows.
NicaraguaI am a bilingual customer support and product support specialist with hands-on experience across SaaS platforms, POS systems, and e-commerce tools. I have delivered technical support, QA feedback, and floor support while helping onboard and train new hires in fast-paced, remote environments.
I have supported products like Toast POS, Credit Karma, and Zwift, troubleshooting apps, sensors, hardware integrations, and account issues while using CRM and CMS tools to manage tickets and documentation. I leverage AI tools and prompt crafting to streamline workflows, assist QA, and improve support content.
I thrive on ownership, continuous learning, and improving processes through clear documentation, cross-functional collaboration, and automation to drive better customer outcomes.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Concentrix
Jun 2024 - Jul 2025 (1 year 1 month)
Provided technical support for Zwift SaaS platform, troubleshooting sensor and device compatibility issues, contributing to internal docs, and escalating product feedback to cross-functional teams.
Webhelp
Oct 2023 - Jun 2024 (8 months)
Supported Credit Karma users via chat, phone, and email, assisting with account navigation and troubleshooting while participating in QA reviews and improving response documentation.
Flight CX
May 2022 - Dec 2022 (7 months)
Managed multichannel customer inquiries and order processing, documented interactions for QA, and contributed to SOPs to streamline order fulfillment and improve accuracy.
Ibex Globals
Feb 2020 - Jan 2022 (1 year 11 months)
Provided high-volume customer and technical support for Toast POS via chat, phone, and email, conducted QA on agent interactions, and supported onboarding and training for new hires to improve performance and resolution times.
Degrees, certifications, and relevant coursework
High School Diploma, Secondary Education
High School Diploma from Colegio Alemán Nicaragüense, completed in 2019 with bilingual instruction in Spanish and German.
Software and tools used professionally
NicaraguaYou can contact Gabriel and 90k+ other talented remote workers on Himalayas.
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