At Pepperstone, I supported international clients through account opening and onboarding, reviewing identity and Proof of Address documents under KYC requirements and applicable AML policies.
I reviewed incomplete and rejected applications, identified missing or inconsistent information, and contacted clients to obtain the documentation needed to progress their applications. I managed client interactions and case records in Salesforce while meeting SLA and CSAT requirements.
At GovAssist, I handled visa and passport application tickets in Zendesk and reviewed customer documents for completeness. My experience also includes customer service and consultative sales at Starboard Group, plus reservations and front desk work at Mercure Hotels.
