Diandra Almendra
@diandraalmendra
Customer-focused multilingual hospitality and retail professional with strong service and sales skills.
ChileWhat I'm looking for
I am a multilingual hospitality and retail professional with extensive front-line experience in passenger services, security, and luxury retail sales. I deliver high-quality customer care, manage transactions, and ensure compliance with operational and security standards.
My background includes passenger service roles at major airlines and ground-handling firms, where I handled check-in, document verification, boarding coordination, baggage tagging, and assisted passengers with special needs. I bring a calm, rules-focused approach to fast-paced transportation environments.
In retail I have driven sales and elevated customer experiences in both electronics and luxury retail settings, using consultative selling and upselling to meet performance goals while maintaining brand presentation and store standards.
I hold a Bachelor's-level qualification in Tourism and Hospitality and I am committed to problem-solving, teamwork, and continuous improvement. I am open to relocation and eager to contribute to customer-centric teams that value service excellence.
Experience
Work history, roles, and key accomplishments
Sales Associate
Avolta
Aug 2025 - Present (5 months)
Deliver elevated customer service and personalized shopping experiences in a luxury retail environment, consistently meeting sales targets and maintaining high-end store presentation.
Passenger Service Agent
Acciona
Mar 2024 - Oct 2024 (7 months)
Provided check-in operations and travel-document verification for British Airways and Qantas, coordinated boarding procedures, and resolved passenger inquiries while ensuring compliance with airline and airport standards.
SWPassenger Service Agent
Swissport
Aug 2023 - Mar 2024 (7 months)
Managed check-in and boarding for Copa Airlines and Sky Airlines, verified travel documents, and coordinated passenger flow to maintain compliance with airline and airport regulations.
Security Officer
Longport Aviation Security
Sep 2022 - Apr 2023 (7 months)
Enforced aviation security regulations, documented suspicious activity, and ensured prohibited items were prevented from aircraft access as a licensed professional security officer.
BBOmni Channel Associate
Best Buy
Sep 2021 - Sep 2022 (1 year)
Collaborated in an 11+ member team to maintain store presentation and delivered high-level customer service on the sales floor to improve shopper experience and engagement.
LAPassenger Service Agent
LATAM Airlines
Jul 2019 - Mar 2020 (8 months)
Handled luggage checks, security monitoring, baggage tagging and assisted boarding including escorting passengers with reduced mobility while maintaining operational protocols and high customer service.
Wine Sales Representative
Cavas Reunidas S.A.
Jan 2018 - Dec 2019 (1 year 11 months)
Promoted wine products and accessories, guided customers to suitable selections, and resolved client issues to drive sales and enhance customer satisfaction.
Education
Degrees, certifications, and relevant coursework
DUDuoc UC
Bachelor's Degree, Tourism and Hospitality
2014 - 2018
Completed a Bachelor's degree in Tourism and Hospitality with coursework focused on service operations and customer experience.
Tech stack
Software and tools used professionally
Availability
Location
ChileAuthorized to work in
Job categories
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