jose iduma

I am a highly skilled Technical and Customer Support Specialist with extensive experience in managing and leading teams. My proficiency in platforms such as Zendesk, Freshdesk, and Intercom, combined with my strong problem-solving skills, allows me to deliver exceptional customer service. I thrive in high-pressure environments, consistently achieving results that align with company values.

Throughout my career, I have focused on customer satisfaction, maintaining a 99% CSAT score as a Tier 4 agent at ClickFunnels and Voomly. My role involved providing personalized assistance to high-profile clients and hosting webinars to offer technical and marketing advice. I have also contributed to the Educational Department by creating knowledge base articles and training new agents, ensuring a high standard of service delivery.

With a Bachelor's Degree in Systems Industrial Engineering, I bring a proactive and adaptable approach to my work. My bilingual communication skills in English and Spanish enable me to connect with diverse clients, making me a valuable asset in any customer-focused role.