Luis Mercado

Trained the clinic team on referrals for case management and coordinated with the administrative team to enhance company culture and communication. Partnered with HR regarding FMLA and Payroll Management in regard to client satisfaction.

Managed payroll functions and addressed employee inquiries related to payroll and Total Rewards. Audited and reconciled benefit invoices to resolve payroll discrepancies.

Managed benefit deductions, COVID leave policy, and employee relations. Key contributor to ADP Benefits Self Service training and strategic planning for audits and HR metrics.

Managed compliance and government reporting, total rewards program, and yearly PIPs. Increased employee engagement from 20% to 90% resulting in thousands of new enrollments into program.

Proposed, formulated, and implemented program policies and operational procedures that ensure compliance with relevant laws and regulations. Scheduled, coordinated, and led intercompany benefits and open enrollment meetings/seminars.

Processed employee timecards, insurance terminations, refunds, and reimbursements. Updated, managed, and tracked open enrollment administration in HRIS.

Studied Psychology at the University of Massachusetts Amherst. Gained foundational knowledge in psychological principles and research methods.

Obtained Professional in Human Resources (PHR) Certification from the Human Resources Certification Institute. This certification demonstrates mastery of the technical and operational aspects of HR practices.