Open to opportunities

Phylichia Curtis

@phylichiacurtis

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Innovative Senior HR professional with expertise in employee relations.

United States

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What I'm looking for

I am looking for a role that values employee engagement and offers opportunities for professional growth.

I am an innovative Senior HR professional with extensive knowledge in human resources strategic planning and HRIS implementations. My experience spans both federal and private sectors, where I have successfully managed employee relations, performance management, and compliance with various regulations such as EEO, FMLA, and ADA.

Throughout my career, I have demonstrated a strong ability to organize and prioritize tasks, allowing me to complete multiple projects within established deadlines. As a Lead Human Resources Specialist at the National Labor Relations Board, I manage workplace flexibility programs and reasonable accommodations, ensuring compliance and support for employees with disabilities. My project management skills have been instrumental in implementing HRIS systems and developing policies that engage the total workforce.

My commitment to fostering a positive work environment is evident in my role as a Learning and Development Specialist, where I conduct training on performance management and HR best practices. I am passionate about creating inclusive workplaces and continuously seek opportunities to enhance employee engagement and organizational effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Lead Human Resources Specialist

Current

National Labor Relations Board

Jul 2022 - Present (3 years)

Managed Workplace Flexibilities Programs including FMLA, FEPLA, and reasonable accommodations, ensuring compliance and supporting employee well-being. Served as the Reasonable Accommodation Program Manager, facilitating workplace accessibility for employees with disabilities and guiding supervisors through the interactive process.

FMLA FEPLA ADA Reasonable Accommodations Employee Relations Policy Implementation Compliance Performance Management

Human Resources Specialist

United States Capitol Police

Jan 2019 - Present (6 years 6 months)

Managed various workplace flexibility programs, including FMLA, FEPLA, and telework, ensuring compliance with relevant laws and policies. Oversaw the USCP Awards Program, developing policies, managing budgets, and organizing recognition ceremonies.

FMLA FEPLA ADA Awards Program Management Performance Management Policy Development HRIS Employee Relations SOP Development

Human Resources Business Partner

Nonprofit HR Consulting

Feb 2017 - Present (8 years 5 months)

Provided HR benefits expertise to a diverse client portfolio, managing health, welfare, life insurance, and retirement plans. Administered leave and disability programs, ensuring compliance with federal, state, and local laws, and conducted employee education and manager training.

Benefits Administration FMLA ADA Policy Development HRIS Employee Engagement

Benefits Specialist

Howard Hughes Medical Institute

Oct 2014 - Present (10 years 9 months)

Served as the primary contact for employee benefits inquiries, administering leave and disability programs for 2,500 employees. Managed the Employee Recognition and Awards program, including an online awards store and annual ceremonies.

Benefits Administration FMLA ADA Workday

Certified ACA Health Navigator

Montgomery County DHHS

Aug 2013 - Present (11 years 11 months)

Provided outreach and enrollment assistance for Affordable Care Act programs via Maryland Health Connection. Educated uninsured residents and small businesses on health insurance options and interpreted relevant laws and policies.

ACA Data Collection Customer Service

Health Advisor/Employee Benefits Specialist

United Healthcare

Jun 2010 - Present (15 years 1 month)

Assisted customers with inbound and outbound calls regarding employee benefit inquiries, identifying and resolving issues. Managed medical benefits administration and eligibility requirements for employer groups, including health, dental, FSA, vision, and retirement plans.

Employer Benefits Customer Service Health Insurance FSA Retirement Planning COBRA ADP

Education

Degrees, certifications, and relevant coursework

Western Carolina University

Master of Science, Human Resources Management

Completed a Master of Science in Human Resources Management. Focused on advanced topics in HR, preparing for senior-level roles in the field.

North Carolina A&T State University

Bachelor of Science, Journalism/Mass Communications

Grade: Cum Laude

Earned a Bachelor of Science in Journalism/Mass Communications, graduating Cum Laude. Developed strong communication and analytical skills applicable to various professional settings.