Open to opportunities

Luis Maldonado

@luismaldonado1

Message

I streamline legal intake, client onboarding, and remote operations with accurate CRM management.

Honduras

Message

What I'm looking for

I'm looking for a remote client-facing operations role where I can improve intake workflows, maintain accurate CRM and case records, support teams, and deliver reliable bilingual service.

At Frost Law Firm, PC, I conduct personal injury and mass tort client intake, assess case eligibility, collect supporting documentation, and coordinate consultations between prospective clients and attorneys.

I've supported remote teams across executive administration, quality assurance, sales, and customer service, including maintaining CRM pipelines, improving workflows, coaching agents, and resolving customer issues at Amazon.

I bring 7+ years of client-facing experience, 95%+ documentation accuracy, and bilingual English-Spanish communication, alongside hands-on data analytics training in Python, SQL, Tableau, Power BI, and Google Sheets.

Experience

Work history, roles, and key accomplishments

Current

Legal Intake Specialist

Current

Frost Law Firm, PC

Mar 2025 - Present (1 year 5 months)

Conduct client intake and evaluate case eligibility for personal injury and mass tort cases. Perform detailed client interviews while maintaining confidentiality and compliance, and maintain accurate records using CRM and case management systems.