Abner Palencia
@abnerpalencia
Bilingual legal intake specialist delivering precise client-centered support.
HondurasWhat I'm looking for
I am a bilingual (Spanish-English) legal intake specialist with over seven years of combined experience in legal support, customer service, and hospitality. I have managed client intake processes, handled confidential legal documents, and maintained organized case records using CRM and legal software while consistently meeting performance metrics.
I excel in remote work, cross-cultural communication, and high-volume environments, bringing attention to detail, empathy, and problem-solving to every interaction. I hold a Bachelor's in Business Administration and practical experience in client-facing roles that drive strong satisfaction and efficient case preparation.
Experience
Work history, roles, and key accomplishments
Intake Specialist
Bermans Law Group
Jun 2024 - Jun 2025 (1 year)
Managed bilingual client intake and administrative support for legal teams, handled confidential documents, and tracked case progress to ensure accurate information flow between clients and attorneys.
Customer Service Agent
Teleperformance
Dec 2021 - Oct 2023 (1 year 10 months)
Delivered bilingual customer support for AT&T Prepaid, resolving billing and technical issues while maintaining high customer satisfaction under metrics-driven performance systems.
Customer Service Agent
Xfinity Mobile
Oct 2021 - Oct 2021 (0 months)
Provided inbound Spanish-language technical and account support using CRM tools to resolve issues efficiently and improve customer retention during a short-term assignment.
Line Cook
Escena Bistró
Feb 2019 - Mar 2020 (1 year 1 month)
Managed line operations in a fast-paced kitchen, ensuring food quality, presentation, and hygiene standards were consistently met.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional Autónoma de Honduras
Bachelor's Degree, Business Administration
2020 - 2023
Completed a Bachelor's degree in Business Administration with coursework in management and business operations.
Universidad Tecnológica Centroamericana
Culinary Arts Technician, Culinary Arts
2018 - 2019
Completed a technical program in Culinary Arts focusing on practical culinary skills and kitchen operations.
Gran Comisión High School
High School Diploma, High School
2012 - 2017
Completed secondary education with a general high school curriculum.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Job categories
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