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Abner Palencia

@abnerpalencia

Bilingual legal intake specialist delivering precise client-centered support.

Honduras
Message

What I'm looking for

I seek a collaborative, growth-oriented role where I can apply bilingual intake, document management, and remote support skills to streamline case workflows and deliver excellent client service.

I am a bilingual (Spanish-English) legal intake specialist with over seven years of combined experience in legal support, customer service, and hospitality. I have managed client intake processes, handled confidential legal documents, and maintained organized case records using CRM and legal software while consistently meeting performance metrics.

I excel in remote work, cross-cultural communication, and high-volume environments, bringing attention to detail, empathy, and problem-solving to every interaction. I hold a Bachelor's in Business Administration and practical experience in client-facing roles that drive strong satisfaction and efficient case preparation.

Experience

Work history, roles, and key accomplishments

XM

Customer Service Agent

Xfinity Mobile

Oct 2021 - Oct 2021 (0 months)

Provided inbound Spanish-language technical and account support using CRM tools to resolve issues efficiently and improve customer retention during a short-term assignment.

Education

Degrees, certifications, and relevant coursework

UH

Universidad Nacional Autónoma de Honduras

Bachelor's Degree, Business Administration

2020 - 2023

Completed a Bachelor's degree in Business Administration with coursework in management and business operations.

UC

Universidad Tecnológica Centroamericana

Culinary Arts Technician, Culinary Arts

2018 - 2019

Completed a technical program in Culinary Arts focusing on practical culinary skills and kitchen operations.

GS

Gran Comisión High School

High School Diploma, High School

2012 - 2017

Completed secondary education with a general high school curriculum.

Tech stack

Software and tools used professionally

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Abner Palencia - Intake Specialist - Bermans Law Group | Himalayas