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Hector B Bueso

@hectorbbueso

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Industrial and Business Administration Associate || Data Analyst Jr. || Executive Administrative Assistant

Honduras

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What I'm looking for

Looking for opportunities where I can apply my skills in legal support, administration, logistics, and client relations. I value clear communication, reliability, and long-term partnerships while delivering efficient, accurate, and high-quality results.

I’m a results-driven professional with experience in logistics, sales support, administrative assistance, and customer service.

I’ve worked with transportation permits, virtual administrative support, and bilingual customer service, which has equipped me with skills to analyze data, use software tools, and manage multiple tasks simultaneously to improve processes and solve problems.

Ready to contribute in dynamic and challenging environments, I’m eager to use my experience to add value to an innovative company and help drive success through strategic initiatives and effective communication.

Experience

Work history, roles, and key accomplishments

Legal Assistant Paralegal

VirtueLawGroup

Sep 2024 - Aug 2025 (11 months)

Prepared client financial summaries and legal research on debt relief and bankruptcy, ensured documents complied with state and federal regulations, and coordinated with attorneys to manage case files and client communications.

Legal Research Document Management & Compliance Client Communication

Executive Assistant

XPD Global

Jun 2024 - Sep 2024 (3 months)

Prospected and contacted potential clients via cold calls, email, and social media, negotiated contracts for logistics services, and maintained records and sales performance reporting for management.

Business Development Cold Calling CRM Sales Reporting Prospecting Contract Management

Logistics Client Relations

Charger Logistics Inc.

Aug 2023 - Jun 2024 (10 months)

Provided track-and-trace shipment updates, processed customer orders, coordinated pickup/delivery appointments and customs paperwork, and resolved customer-specific freight issues to ensure timely deliveries.

Order Processing Logistics Coordination Customer Support Freight Issue Resolution

TPTS Specialist

Simplex Group

Oct 2022 - Aug 2023 (10 months)

Created MC/DOT/FEIN registrations, processed special permits and IFTA fuel taxes, and coordinated with US offices and internal departments to support client services and regulatory filings.

MC DOT Registration FEIN Setup Regulatory Compliance

TPTS Sales Assistant

Simplex Group

Oct 2022 - Aug 2023 (10 months)

Managed sales executives' schedules, prepared and submitted quotes and proposals, coordinated event logistics, maintained customer data, and produced sales reports and dashboards to support sales operations.

Sales Support Scheduling Event Coordination CRM Sales Reporting Cross Functional Communication

Catering Assistant

ezCater

Sep 2021 - Sep 2022 (1 year)

Managed catering orders end-to-end, maintained high customer satisfaction scores, and resolved issues with customers and catering partners throughout the order lifecycle.

Order Management Customer Service Problem Solving Quality Assurance

Virtual Administrative Assistant

Job Duck

Apr 2021 - Sep 2021 (5 months)

Managed calendars and correspondence, organized documents, assisted with legal research and contract archiving, and supported billing and invoicing to improve administrative operations.

Calendar Management Legal Research Contract Administration Invoicing Customer Support

Bilingual Customer Service Rep

Alorica

Oct 2018 - Apr 2021 (2 years 6 months)

Handled billing inquiries and complaints using ADAMS, IBM, and Salesforce, upsold products and services, made account adjustments to protect revenue, and mentored new hires during training.

Bilingual Support Adams IBM)Salesforce Upselling Mentoring

General Manager

INBESA Dairy and Butcher

Mar 2016 - Oct 2018 (2 years 7 months)

Hired and trained staff, implemented sales and inventory strategies to increase store traffic and profitability, managed budgets and financial records, and prepared reports on buying trends and profits.

Inventory Control Budgeting Sales Strategy Financial Reporting Customer Relations

Customer Service Specialist

Startek Honduras S.A de C.V.

Jul 2015 - Feb 2016 (7 months)

Responded to customer inquiries, processed orders and payments, handled returns and complaints, recorded contact details, and escalated complex issues to supervisors to ensure resolution.

Customer Support Order Processing Billing Account Management