Open to opportunities

Luigi Castro

@luigicastro

Team Lead in financial accounts and accounting software, using AI tools to improve efficiency, resolve issues, and enhance customer experience.

Philippines

Message

What I'm looking for

Results-driven professional seeking a customer service or virtual assistant role, bringing strong problem-solving skills, adaptability, and a focus on improving client experience.

I’m a motivated IT Support Specialist transitioning from a call center background, bringing strong customer service, problem-solving, and communication skills to technical support.

I have hands-on experience troubleshooting hardware, software, and basic network issues, with knowledge of Windows, Office 365, and remote support tools to support daily operations and timely issue resolution.

Through my IT Specialist – OJT role at Dominican College of Tarlac, I supported daily operations using a ticketing system, managed account information, and performed thorough troubleshooting as part of maintaining compliance requirements.

I also bring a people-leadership mindset from supervising customer service teams—coaching agents, improving workflows, and meeting performance targets—while building a growing foundation in IT systems and programming with Python, HTML, Java, and CSS.

Experience

Work history, roles, and key accomplishments

IT Specialist (OJT)

Dominican College Of Tarlac

Dec 2024 - Apr 2025 (4 months)

Provided IT support during OJT by troubleshooting hardware and software issues and resolving daily operational requests using Windows, Office 365, and a ticketing system. Managed account information and supported system compliance through timely investigation and issue resolution.

Windows Microsoft Office 365 Support Ticketing Systems Account Management

Education

Degrees, certifications, and relevant coursework

Dominican College of Tarlac

On-the-Job Training (OJT), Information Technology

2021 - 2025

Grade: 1.8

Activities and societies: Used Windows and Office 365; supported daily operations via ticketing system; performed troubleshooting and timely issue resolution; maintained account information.

Completed an IT Specialist On-the-Job Training (OJT) supporting daily operations. Worked with Windows, Office 365, and a ticketing system while troubleshooting issues and maintaining account information.