Joshua Nabong

At Valenzuela Academic Center for Excellence, I support daily digital communications by scheduling Facebook content, crafting engagement-focused captions, responding to messages, and coordinating with designers and program facilitators.

I also completed an IT Staff internship at ValACE, where I provided first-line support, handled basic hardware and software troubleshooting, set up desktops, and helped manage computer laboratory operations and user credentials.

Previously, I provided inbound customer support at Inspiro Relia Inc., processing orders, resolving service concerns, documenting interactions, and escalating complex issues when needed.

I'm building on this experience through training in IT customer support, cybersecurity awareness, business email, customer experience, networking concepts, and productivity tools. I also share practical digital skills as an in-house speaker for Microsoft Word and Google Workspace learning sessions.