Romeo Lloyd Aspan

I am a detail-oriented Information Technology graduate with hands-on experience in technical support, hardware troubleshooting, and customer-facing chat support. I have assisted with workstation maintenance, basic network troubleshooting, device configuration, and system updates during an IT support OJT role.

I've worked as a chat support representative handling multiple simultaneous customer interactions, performing basic software and device troubleshooting, and collaborating with teammates to improve response quality and efficiency. My background includes organizing IT maintenance records with Microsoft Office and supporting staff to maintain operational reliability.

I bring strong communication, multitasking, and problem-solving skills, a service mindset, and a willingness to learn. I focus on clear, professional client support and continuous improvement in remote and in-person technical support roles.