Open to opportunities

Ivan Macagba

@ivanmacagba

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Dedicated IT specialist with strong technical support and customer service skills.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills while providing excellent customer support in a collaborative environment.

I am a dedicated IT specialist with a strong background in technical support and customer service. My experience includes providing exceptional support to resolve inquiries and enhance customer satisfaction. I excel in communication, problem-solving, and multitasking, always maintaining a positive and helpful attitude.

During my internship at Cavite Medical Center, I monitored system performance and resolved a variety of connectivity issues, ensuring operational efficiency. I conducted troubleshooting for desktops, laptops, and mobile devices, and maintained technical documentation to optimize system performance. My collaborative approach helped improve customer support processes, and I take pride in delivering professional and user-friendly technical assistance.

Experience

Work history, roles, and key accomplishments

Technical Support Intern

Cavite Medical Center

Monitored system performance and resolved connectivity issues to maintain operational efficiency. Conducted troubleshooting for desktops, laptops, and mobile devices, ensuring smooth functionality for end-users. Provided technical support for system maintenance and server management while fostering positive relationships across teams.